At a Glance
- Tasks: Welcome guests and manage reception on matchdays for the Women's team.
- Company: Join Charlton Athletic, a historic football club with deep community roots.
- Benefits: Earn £14.85 per hour while working in a vibrant sports environment.
- Other info: Flexible hours with opportunities for additional matchday roles.
- Why this job: Be part of a passionate team and contribute to unforgettable matchday experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 14.85 - 14.85 £ per hour.
Charlton Athletic Football Club is more than a workplace. It is a club with deep roots in Southeast London, built on community, resilience and ambition. Founded in 1905, Charlton has a proud history that includes an FA Cup triumph in 1947 and generations of supporters who see the club as part of their identity. From our historic home at The Valley to our high-performance training ground at Sparrows Lane, every role at Charlton contributes to something bigger than a job – helping deliver elite performance on the pitch and unforgettable experiences for supporters.
This position is offered on a zero-hours contract and is ideally suited to someone who can commit to working the Women's home fixtures throughout the season. This typically includes:
- Approximately 13 Women's league home matches per season
- Additional cup fixtures, where applicable
- Matchdays are generally held on Sundays
There may also be opportunities to work across other matchday operations, including hospitality for both the Men's and Women's teams. These duties may include:
- Reception responsibilities on matchdays
- Hosting guests within hospitality lounges during fixtures, including Men's evening matches
We are looking to recruit a professional, welcoming and reliable Casual Matchday Receptionist to support the delivery of our matchday operations, with a primary focus on Women's first-team fixtures. Working within a fast-paced professional football environment, you will contribute to delivering high standards across the club while helping create an environment where players, staff and supporters can thrive.
What You'll Be Doing
- Provide a professional and welcoming reception service on matchdays.
- Welcome and direct players, officials, guests, supporters and visitors.
- Manage reception and accreditation processes where required.
- Respond to enquiries in a courteous and professional manner.
- Assist with the smooth operation of matchday activities and visitor management.
- Support hospitality operations by welcoming guests and providing hosting duties within hospitality lounges.
- Work collaboratively with colleagues across matchday and hospitality teams.
- Maintain high standards of customer service and presentation at all times.
- Follow all club policies and procedures, including health and safety requirements.
The successful candidate will be friendly, approachable and organised, with excellent interpersonal skills and a genuine commitment to delivering outstanding customer service. They will be comfortable working in a fast-paced matchday environment and able to remain professional under pressure.
What We're Looking For
- A team-first mindset and pride in contributing to collective success
- The ability to perform and make sound decisions in a high-pressure sporting environment
- Relentless attention to detail and commitment to elite standards
- Accountability, professionalism and a willingness to go the extra mile
Essential Experience / Qualifications
- Previous experience in a customer-facing or reception role.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A professional, friendly and confident manner.
- Ability to work effectively as part of a team.
- Reliable, punctual and flexible.
- Availability to work the Women's home fixtures, primarily on Sundays.
- Willingness to work additional evening and weekend fixtures when required.
Skills & Attributes
- Strong teamwork and communication
- Ability to work in a fast-paced environment
- High levels of organisation and attention to detail
- A positive and professional approach
- Experience working within elite sport is beneficial but not essential for many roles – what matters most is attitude, commitment and a willingness to contribute to the success of the club.
Why Join Charlton Athletic?
- Work within a professional football environment
- Contribute to a historic club with a proud identity
- Be part of a collaborative and passionate team
- Develop your career in elite sport
Charlton Athletic Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful, you will be required to undertake an Enhanced DBS check.
This role may involve evening and weekend work. Applicants must have the right to live and work in the UK. Charlton Athletic is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. Due to the volume of applications we receive, we may close this advert early.
Casual Receptionist in London employer: Charlton Athletic Football Club
Charlton Athletic Football Club is an exceptional employer, offering a unique opportunity to work at the heart of football in Southeast London. With a strong commitment to community and a collaborative work culture, employees can thrive in a professional environment that values passion and ambition. The club not only provides meaningful career development in elite sport but also fosters a sense of belonging among its staff, making every matchday an unforgettable experience for both employees and supporters alike.
Contact Details:
Charlton Athletic Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Charlton Athletic Football Club and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Charlton Athletic Football Club that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Charlton Athletic Football Club.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Charlton Athletic Football Club get a sense of who you are beyond your experience!
How to prepare for a job interview at Charlton Athletic Football Club
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Charlton Athletic Football Club and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
