At a Glance
- Tasks: Welcome guests and manage reception on matchdays for the Women's team.
- Company: Join Charlton Athletic, a historic football club with deep community roots.
- Benefits: Earn £14.85 per hour while working in a vibrant sports environment.
- Other info: Flexible hours with opportunities for additional matchday roles.
- Why this job: Be part of a passionate team and contribute to unforgettable matchday experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 14.85 - 14.85 £ per hour.
Charlton Athletic Football Club is more than a workplace. It is a club with deep roots in Southeast London, built on community, resilience and ambition. Founded in 1905, Charlton has a proud history that includes an FA Cup triumph in 1947 and generations of supporters who see the club as part of their identity. From our historic home at The Valley to our high-performance training ground at Sparrows Lane, every role at Charlton contributes to something bigger than a job – helping deliver elite performance on the pitch and unforgettable experiences for supporters.
This position is offered on a zero-hours contract and is ideally suited to someone who can commit to working the Women's home fixtures throughout the season. This typically includes:
- Approximately 13 Women's league home matches per season
- Additional cup fixtures, where applicable
- Matchdays are generally held on Sundays
There may also be opportunities to work across other matchday operations, including hospitality for both the Men's and Women's teams. These duties may include:
- Reception responsibilities on matchdays
- Hosting guests within hospitality lounges during fixtures, including Men's evening matches
We are looking to recruit a professional, welcoming and reliable Casual Matchday Receptionist to support the delivery of our matchday operations, with a primary focus on Women's first-team fixtures. Working within a fast-paced professional football environment, you will contribute to delivering high standards across the club while helping create an environment where players, staff and supporters can thrive.
What You'll Be Doing
- Provide a professional and welcoming reception service on matchdays.
- Welcome and direct players, officials, guests, supporters and visitors.
- Manage reception and accreditation processes where required.
- Respond to enquiries in a courteous and professional manner.
- Assist with the smooth operation of matchday activities and visitor management.
- Support hospitality operations by welcoming guests and providing hosting duties within hospitality lounges.
- Work collaboratively with colleagues across matchday and hospitality teams.
- Maintain high standards of customer service and presentation at all times.
- Follow all club policies and procedures, including health and safety requirements.
The successful candidate will be friendly, approachable and organised, with excellent interpersonal skills and a genuine commitment to delivering outstanding customer service. They will be comfortable working in a fast-paced matchday environment and able to remain professional under pressure.
What We're Looking For
- A team-first mindset and pride in contributing to collective success
- The ability to perform and make sound decisions in a high-pressure sporting environment
- Relentless attention to detail and commitment to elite standards
- Accountability, professionalism and a willingness to go the extra mile
Essential Experience / Qualifications
- Previous experience in a customer-facing or reception role.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A professional, friendly and confident manner.
- Ability to work effectively as part of a team.
- Reliable, punctual and flexible.
- Availability to work the Women's home fixtures, primarily on Sundays.
- Willingness to work additional evening and weekend fixtures when required.
Skills & Attributes
- Strong teamwork and communication
- Ability to work in a fast-paced environment
- High levels of organisation and attention to detail
- A positive and professional approach
- Experience working within elite sport is beneficial but not essential for many roles – what matters most is attitude, commitment and a willingness to contribute to the success of the club.
Why Join Charlton Athletic?
- Work within a professional football environment
- Contribute to a historic club with a proud identity
- Be part of a collaborative and passionate team
- Develop your career in elite sport
Charlton Athletic Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful, you will be required to undertake an Enhanced DBS check.
This role may involve evening and weekend work. Applicants must have the right to live and work in the UK. Charlton Athletic is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. Due to the volume of applications we receive, we may close this advert early.
Casual Receptionist in London employer: Charlton Athletic Football Club
Charlton Athletic Football Club is an exceptional employer, offering a unique opportunity to work at the heart of football in Southeast London. With a strong commitment to community and a collaborative work culture, employees can thrive in a professional environment that values passion and ambition. The club not only provides meaningful career development in elite sport but also fosters a sense of belonging among its staff, making every matchday an unforgettable experience for both employees and supporters alike.
Contact Details:
Charlton Athletic Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in London
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Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to Charlton Athletic Football Club
Don't be shy about reaching out to Charlton Athletic Football Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Charlton Athletic Football Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Charlton Athletic Football Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
