At a Glance
- Tasks: Shape and grow our global social community, engaging with fans across platforms.
- Company: Join the dynamic team at Charlotte Tilbury Beauty, a global beauty phenomenon.
- Benefits: Enjoy flexible working, 25 days holiday, and a generous product discount.
- Other info: Work in a fast-paced environment with opportunities for growth and innovation.
- Why this job: Be part of a mission to empower everyone to feel their most confident self.
- Qualifications: Experience in community management and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
About Charlotte Tilbury Beauty
Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
About the role
We are seeking a passionate, confident and driven Global Social Community Manager to join our Global Social Media Team and help shape and grow Charlotte Tilbury's global social community. This is a high-impact role responsible for building deeper relationships with our fans and ensuring Charlotte Tilbury's distinctive brand voice comes to life consistently across every social touchpoint. You'll lead proactive engagement, identify opportunities to surprise and delight our community, and help evolve differentiated tones of voice across our social channels and audiences.
Working closely with the Global Social Leadership Team, Customer Care, Corporate Communications and PR, you'll lead the social community approach to crisis communications and brand protection, ensuring emerging issues are identified early and our response across social is considered, consistent and aligned with the wider business.
We're looking for someone who understands how communities and conversations are evolving across platforms including Instagram, TikTok, YouTube, Facebook and Threads, and is excited by the opportunity to grow their expertise and influence within a fast-paced global beauty brand.
As a Social Community Manager you will:
- Shape and deliver the global social community strategy across Charlotte Tilbury's key social channels.
- Lead proactive community engagement, identifying opportunities to build relationships, surprise and delight fans and participate in relevant cultural conversations.
- Champion Charlotte Tilbury's distinctive brand voice, helping evolve relevant tones of voice across different social channels and audiences.
- Bring forward fresh, social-first ideas that strengthen community engagement, advocacy and brand love.
- Lead the social community approach to crisis communications and brand protection, partnering closely with Corporate Communications and PR to ensure a clear, consistent and timely response across social.
- Proactively identify and escalate emerging reputational risks, sentiment shifts and sensitive conversations, providing clear recommendations on the appropriate social response and course of action.
- Own and evolve community crisis guidelines, escalation processes and response frameworks, ensuring teams are equipped to respond confidently and consistently during sensitive or high-risk moments.
- Own social listening across our community, identifying emerging conversations, trends, product feedback and shifts in consumer sentiment.
- Bring the voice of our community into the business, translating social conversations, behaviours and feedback into actionable insights that inform content strategy, campaigns and wider brand decision-making.
- Deliver regular community and sentiment reporting, highlighting key learnings, opportunities and recommendations.
- Oversee the relationship between Global Social and Social Customer Care, setting clear standards, guidance and ways of working to ensure a joined-up approach to community management.
- Shape training and provide ongoing guidance to ensure community interactions are consistent with Charlotte Tilbury's brand voice, social standards and approach to sensitive or escalated conversations.
- Build strong relationships across Social, Customer Care, Corporate Communications, PR, Brand and Advocacy, representing the voice of our social community across the business.
Who you will work with
Reporting into the Global Head Social Media, Skincare + Fragrance.
About you
- A confident and experienced community professional with strong judgement and attention to detail, able to provide clear recommendations and navigate fast-moving, sensitive or high-pressure social moments.
- Experience managing social issues, reputational risk or crisis communications, with the confidence to work closely with senior stakeholders and cross-functional teams.
- Passionate about social and the power of conversation to build meaningful relationships between brands and their audiences.
- Excellent written and verbal communication skills, with a strong instinct for brand voice, tone and how to adapt it across different social platforms.
- Confident engaging with communities across key platforms including Instagram, TikTok, Facebook, YouTube and emerging social channels.
- Proactive and solutions-focused, constantly looking for opportunities to evolve community engagement, inform content and improve performance.
- Culturally curious and highly attuned to social trends, conversations and emerging community behaviours.
- Comfortable using social listening, community insights and data to identify opportunities, inform content strategy and improve community engagement.
- Strong judgement and attention to detail, with the confidence to navigate both everyday community conversations and more sensitive or reactive moments.
- A collaborative team player who builds strong relationships and is comfortable working with multiple stakeholders in a fast-paced global environment.
- A genuine passion for beauty and an ambition to grow and make an impact within a global beauty brand.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your furry friend to work with you on our allocated dog friendly days and spaces.
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.
Social Community Manager in London employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Social Community Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Charlotte Tilbury and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Charlotte Tilbury are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Charlotte Tilbury on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Charlotte Tilbury. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Social Community Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Charlotte Tilbury. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Charlotte Tilbury:Show us that you’ve done your homework! In your application, briefly mention what you admire about Charlotte Tilbury’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Charlotte Tilbury
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Charlotte Tilbury will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Charlotte Tilbury, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
