At a Glance
- Tasks: Lead and optimise the customer supply chain for a dynamic beauty brand.
- Company: Join Charlotte Tilbury Beauty, a global sensation in the beauty industry.
- Benefits: Enjoy flexible working, 25 days holiday, and a generous product discount.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a high-growth team that empowers everyone to be their best selves.
- Qualifications: Strong Excel skills and experience in supply chain management.
The predicted salary is between 60000 - 75000 £ per year.
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About the role
In Supply Chain, we are uniquely positioned to see our products come to life, end to end - starting with our materials through to the touch point of our brand with consumers. Join us & become both the voice of the customer for supply & the integrator across Sales, Marketing & Finance.
As a Senior Manager for the Customer Supply Chain in EMEA, you will bridge the gap between internal supply chain operations and our commercial teams spanning retailers, franchises as well as our own stores and digital platforms within Wholesale Channel. This position focuses on optimising the end to end Order to Cash and fulfilment process, for our dynamic skincare and cosmetics portfolio. You have a laser focus on enhancing Service Levels as well as driving collaborative growth through superior customer management, logistics execution and data driven insights. You will be responsible for ensuring product availability across diverse UK, European, Middle Eastern, and Australian markets while focusing on service fulfilment for short and mid (S&OE) term planning. This role requires a sophisticated understanding of the beauty industry, heavily NPD driven - where trends move fast and product lifecycles are short. We need a tech savvy leader who can navigate a complex systems landscape including NetSuite/SAP, as well as master the art of customer systems to align Charlotte Tilbury’s Supply Chain capabilities with customer requirements.
As a Senior Customer Supply Chain Manager you will:
- Lead, mentor, and develop a team of Customer Supply Chain Managers and planners, responsible for fulfilment of customer orders at optimal cost, fostering a culture of continuous improvement and “Customer at the Heart”.
- Serve as the primary supply chain point of contact for Strategic Partnership with major retailer/wholesale accounts, conducting regular business reviews and aligning supply chain capabilities with customer requirements.
- Oversee the order management and fulfilment cycle, ensuring high “On Time, In Full” (OTIF) performance while minimising shortages and delivery discrepancies.
- Integrate the S&OE (Sales & Operations Execution) process through collaborative planning. Support SISO reviews and lead joint business planning sessions with commercial teams and customers to improve forecast accuracy and promotional execution, new channel/distribution gains with excellence.
- Facilitate cost optimisation by identifying and implementing cost to serve initiatives, such as pallet configurations, reduction of delivery penalties/discrepancies and streamlining the returns process.
- Transition the team from transactional order processing to a proactive, value added partnership model, implementing root cause analysis for any service failures.
- Ability to translate complex data sets into actionable insights. Leverage the ERP system and BI tools to develop insights for tracking Service KPIs, inventory health at retail and supply chain efficiency.
Who you will work with
You will report to EMEA Supply Chain Director.
About you
- Advanced level at Microsoft Excel (ability to build complex tools and dashboards, pivot tables, etc).
- Good interpersonal, communication & relationship management skills including ability to influence & communicate at all levels.
- Service mindset, taking ownership for service with a proactive approach to issues & opportunities as well as understand the financial impact of decisions.
- Ability to build relationships & be a strong team player, with focus on improvements to data integration, daily processes & reporting/analytics & insights.
- High levels of numeracy & logical reasoning; ability to assimilate & act on complex data & information.
- SAP experience beneficial, as the lead tool of the Puig group, however, training on current systems will be provided in role.
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your furry friend to work with you on our allocated dog friendly days and spaces.
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Senior Customer Supply Chain Manager in London employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Supply Chain Manager in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Charlotte Tilbury, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Senior Customer Supply Chain Manager.
We think you need these skills to ace Senior Customer Supply Chain Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Charlotte Tilbury. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Charlotte Tilbury and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Charlotte Tilbury
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Charlotte Tilbury.
✨Research Specific Challenges Faced by Charlotte Tilbury
Look into any unique supply chain challenges Charlotte Tilbury might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
