At a Glance
- Tasks: Lead retail operations and ensure excellence across our beauty store environments.
- Company: Join the dynamic team at Charlotte Tilbury Beauty, a global sensation in the beauty industry.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous product discount.
- Other info: Work in a vibrant environment with opportunities for growth and travel across Europe.
- Why this job: Be part of a magical journey empowering everyone to be their best selves.
- Qualifications: Experience in beauty/fashion operations and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About the role
The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe working closely alongside the Retail team, Education Team, Store Design & Visual Merchandising team, Supply chain & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store environment projects are executed across both our existing & expanding estate across the regions.
As a Retail Operations Assistant Manager you will:
- In-Store Operations
- Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective operational processes.
- In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
- Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retail teams and regions.
- Identify opportunities for operational excellence and drive new ways of working with a focus on data-informed, profit-focused, and technological advancement.
- Identify opportunities for enhanced customer experience and present this to the business for approval.
- Ensure Goods not for re-sale are forecasted accurately and ordered effectively including tools, stationary, paperwork, testers and hygiene.
- Communication & BAU
- Be the go-to expert for all store related issues and technology systems.
- Pilot & launch a counter to office communications system for streamlined reporting and resolution of on-counter issues and strong visibility from Magic Office of counter presentation.
- Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
- Maintenance
- Ensure Store & VM Maintenance reported issues are resolved to a high standard, timely manner and within budget.
- Manage all Maintenance tickets from submission to completion, ensuring relevant suppliers are notified and communication is kept fluent between all parties.
- Raise POs for all works completed and ensure any payment issues are resolved.
- Work closely with VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.
- Budget Management
- Tracking and monitoring spend vs Budget.
- Assist in creation of budget for Retail Operations OPEX spend allocated to your region.
- Projects
- Support with leading the opening of new and existing counter refits to ensure a successful launch, being on-site and maintaining best practices.
- Lead on retail projects, maintaining the project plan to ensure a successful launch.
About you
- Operations experience within the beauty/fashion industry.
- Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail.
- Proven track record in implementing projects, change management and training teams on new ways of working.
- Experience in executing store projects and ability to engage and set best practice for store managers.
- Confident with budget management and daily financial tasks.
- A reactive and flexible attitude towards tasks.
- Able to flourish in an autonomous environment.
- Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel.
- Must be open to travel across Europe.
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your furry friend to work with you on our allocated dog friendly days and spaces.
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Retail Operations Assistant Manager - Travel Retail in London employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to thrive in a fast-paced environment. With a commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and unique perks such as dog-friendly days and wellness benefits. Join us in our mission to revolutionise the beauty industry while being part of a supportive team that values diverse perspectives and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Assistant Manager - Travel Retail in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Charlotte Tilbury Beauty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission to empower everyone to be their best selves. Bring examples of how you've driven operational excellence in previous roles!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your achievements and how they relate to the Retail Operations Assistant Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Operations Assistant Manager - Travel Retail in London
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for the beauty industry shine through! Share any relevant experiences or projects that highlight your enthusiasm and understanding of the market. We want to see how you can bring that passion to our team!
Tailor Your Application:Make sure to customise your application to fit the Retail Operations Assistant Manager role. Highlight your operational experience and any specific skills that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our magical team at Charlotte Tilbury Beauty!
How to prepare for a job interview at Charlotte Tilbury
✨Know Your Beauty Industry Stuff
Make sure you brush up on the latest trends in the beauty and fashion industry. Charlotte Tilbury is all about innovation, so being able to discuss recent product launches or industry shifts will show that you're passionate and informed.
✨Showcase Your Organisational Skills
As a Retail Operations Assistant Manager, you'll need to demonstrate your ability to manage multiple tasks effectively. Prepare examples of how you've successfully prioritised workloads and maintained attention to detail in past roles.
✨Be Ready to Discuss Data-Driven Decisions
Since the role focuses on operational excellence and profit-driven strategies, come prepared with examples of how you've used data to inform decisions or improve processes. This will highlight your analytical skills and understanding of business operations.
✨Engage with the Team Spirit
Charlotte Tilbury values teamwork and collaboration. Be ready to share experiences where you've worked closely with others to achieve a common goal. Show that you can thrive in a dynamic environment and are excited about being part of their 'Dream Team'.
