Quality Systems Senior Manager in London

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of our success and help drive our limitless ambitions.

As Quality Systems Senior Manager, you will be leading the continuous improvement of our Quality Management System and quality processes by ensuring alignment with relevant quality standards and compliance requirements. You will play an important part in the creation and implementation of new processes and documentation throughout the organization. You will work closely with cross-functional teams (Product Development, Packaging and Supply teams) to implement quality system improvements and with all our existing and new third-party manufacturers to roll out quality initiatives and standardise quality processes. This is an exciting opportunity to have a direct impact on the continued success of Charlotte Tilbury and to contribute to deliver the most high-performing and high-quality products in the industry. This role is perfect for someone who thrives on building structure, driving compliance and optimizing quality processes and is truly passionate about the cosmetic industry.

As Quality Systems Senior Manager, you will:

• Lead the development, implementation, and/or maintenance of the company’s Quality Management Systems, including Share Points and ERP systems.
• Ensure ongoing compliance of quality systems and processes with relevant industry standards and regulatory requirements (e.g., EC 1223/2009, FDA cGMP, CSAR, ISO, etc).
• Lead along with the Global Quality Director the quality audit strategy, the annual audit plan and the Corrective Action plans, ensuring they are monitored regularly and closed within timelines agreed with the external partners.
• Lead company quality audits execution along with the other qualified auditors in the quality team according to ISO 22716, USA FDA, CSAR and ISO 9001 requirements and internal standards.
• Develop, maintain, and improve KPIs that measure quality performance and compliance effectiveness.
• Drive the creation and rollout of new processes, procedures, and documentation throughout the organization.
• Maintain the quality management system up to date and drive the regular update of existing documents such as SOP, quality agreements, audit checklists etc.
• Collaborate cross-functionally to standardize and implement quality processes and optimize system performance.
• Support onboarding of new suppliers across all categories ensuring Charlotte Tilbury quality requirements are communicated and agreed with suppliers in a timely manner and quality agreements are signed as part of the onboarding process.
• Lead risk assessment tools and change management processes implementation for quality and NPD processes.
• Drive digital transformation initiatives related to quality and compliance system.
• Be responsible for monitoring customer complaints due to quality reasons and reporting trends and KPIs to senior leadership. Drive escalation and resolution of major customer complaints.

About You:

• BSc or M.S. degree in Chemistry, Pharmacy, Engineering or another related scientific field.
• Strong experience in cosmetics, personal care, pharmaceuticals, or a closely regulated industry.
• Strong understanding of ISO 22716, global cosmetic regulations, and GMP requirements.
• Experienced ISO 22716 auditor, with hands-on experience conducting contract manufacturer audits.
• Experience with quality audits for packaging and accessories manufacturer will be a plus.
• Experience with management and administration of quality systems such as SharePoint, SAP or similar platforms.
• Strong analytical skills with experience in Power BI, KPI management, and data-driven decision-making.
• Ability to lead cross-functional improvements and influence stakeholders.
• Passion for data analytics for quality insights.
• Awareness of the benefit of accurate and timely data to support processes.
• People oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders.
• Ability to work under pressure on multiple initiatives within the specific timeframes.
• Strong overall understanding of operational processes and how they are connected.
• Ability to distil highly complex information into simple messages.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.