Head of Education & Pro Artistry - FTC 12 months in London

Working in close collaboration with the Head of Retail and reporting into the Retail Director, the Head of Education and Pro will lead the creation, development and execution of a regional service, artistry and social education strategy for the Charlotte Tilbury brand. With a future‑focused, innovative and disruptive mindset, the Head of Education & Pro will blend artistry excellence with commercial impact, identifying opportunities to continuously elevate the Magic Experience across every touchpoint – in store, online, on the ground and in the air. This role will act as both brand guardian and growth driver, ensuring education sits at the heart of retail performance.

Role Accountabilities

• Shape and deliver the Education & Pro strategy across the region, partnering closely with Retail Leadership to elevate artistry, service and commercial performance.
• Define and execute the regional Education & Pro strategy in partnership with Retail and Global Education teams.
• Champion the Charlotte Tilbury ‘Magic Experience’, ensuring flawless service standards across all doors.
• Drive engagement with our Learning Management System and evolve our digital learning approach.
• Deliver operational excellence and people‑leadership training, including BM Academy and progression pathways.
• Lead all artistry development, including Global Artistry Certification, NPD, skincare and core training.
• Localise global education content, ensuring it reflects regional needs, retailer nuances and channel differences.
• Create modern, effective training mechanisms, with a strong focus on digitalisation and clarity.
• Own education communication channels, sharing best practice and building community across the region.
• Inspire and lead the Regional Pro Artistry team, ensuring artistry excellence remains the top priority.
• Partner with Retail, Marketing and Events to deliver best‑in‑class experiences, activations and brand moments.
• Oversee the Education & Pro budget, ensuring strong ROI and strategic prioritisation.
• Lead large‑scale educational events, including the annual retail conference.
• Drive the strategy for on‑site bridal services, ensuring exceptional customer satisfaction and growth.

Reporting Relationships

• Reporting to the Retail Director.
• Managing 2 x Regional Training Managers.
• Managing the Education Co‑ordinator.
• Managing the Bridal and Pro & Events Team Managers.

Qualifications

• Proven experience building and delivering education strategies that drive growth; innovative approach to training methodology, blending traditional and modern learning techniques.
• Ability to manage the full training cycle (needs assessment, planning, development, coordination, evaluation).
• Strong interpersonal and leadership skills with the ability to influence cross‑functional teams.
• Advanced organisational skills with the ability to manage multiple priorities at pace, creating structure within ambiguity; independent, proactive, self‑starter mindset.
• Experience within Beauty / Premium Retail highly advantageous.
• Open to travel within the UK and internationally.
• Excellent written and verbal communication skills in English.

Benefits

• Generous staff discount to use on our products.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain "money can't buy" discounts on anything from gym memberships to cinema tickets.

Equal Opportunities

Charlotte Tilbury Business celebrates and supports people from diverse backgrounds, cultures, voices, beliefs and perspectives. We encourage and hire individuals with varied experiences and draw on the collective strengths they bring to our global workforce.