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- Tasks: Lead customer intelligence initiatives and turn data into actionable insights for growth.
- Company: Join the innovative team at Charlotte Tilbury Beauty, a global beauty sensation.
- Benefits: Enjoy flexible working, 25 days holiday, wellness perks, and a generous product discount.
- Why this job: Make a real impact in a fast-paced environment while shaping customer experiences worldwide.
- Qualifications: Degree in a quantitative field and experience in customer analytics required.
- Other info: Be part of a diverse team that values creativity and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Charlotte Tilbury Beauty: Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech â all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About the role: The Customer Insight team powers customerâcentric decision making across Charlotte Tilbury, turning data into the insight that shapes our growth strategy. We bring together customer, digital, trade and market signals to understand how our customers discover, shop and stay loyal to the brand, and how we can serve them better at every step.
The Customer Intelligence Lead is a pivotal role in this team. Reporting to the Head of Customer Insights, you will own the dayâtoâday Customer Intelligence agenda setting priorities, defining how we measure customer performance, and ensuring insight is embedded into key commercial and marketing decisions.
You will balance hands-on analytics with leadership and influence. You will lead complex analysis and modelling yourself where needed, while guiding a midâweight Customer Intelligence Analyst and partnering with Data Science, Data Engineering, CRM, Digital and Marketing teams. Your work will shape how we acquire, retain and grow customers globally, and you will be a visible, trusted voice on customer performance for senior stakeholders across the business.
As a Customer Intelligence Lead, you will cover the full customer insight lifecycle, from framing the right questions through to embedding recommendations and measuring impact. Responsibilities include:
- Shaping and delivering the Customer Intelligence strategy, working with the Head of Customer Insights to define the roadmap, priorities and standards for customer insight.
- Owning customer metrics, frameworks and performance reporting, defining and governing KPIs such as acquisition efficiency, retention, loyalty, LTV and churn across channels and markets.
- Leading highâimpact analysis and advanced analytics, running complex customer analysis, segmentation and propensity/LTV modelling to inform targeting, personalisation and optimisation activity.
- Translating insight into strategy and action, turning complex data into clear stories, recommendations and testâandâlearn plans for senior stakeholders across CRM, Performance Marketing, Trade, Product and Finance.
- Shaping customer data foundations and tooling, partnering with Data Engineering and Data Science to ensure the architecture, data pipelines, models and tools provide a reliable, joinedâup view of the customer and robust measurement.
- Line management of a Customer Insight Analyst, setting goals, prioritising workload, reviewing outputs and coaching for high performance and continual development.
Who you will work with: Data & AI Team, Digital etc.
About you: Degree in a quantitative/STEM subject (or equivalent experience), with strong exposure to statistics or econometrics. Extensive experience in customer/marketing/CRM analytics in a consumerâfacing business, delivering clear commercial impact. Advanced SQL and strong dataâmodelling skills, confident working with large, complex customer and transactional datasets. Proven track record leading endâtoâend insight projects and turning findings into clear recommendations and actions, with high attention to detail and data quality. Experience managing or mentoring analysts, setting priorities and ensuring highâquality outputs. Excellent stakeholder management and storytelling skills, comfortable challenging and influencing senior leaders. Strong commercial acumen, with deep understanding of LTV, churn, acquisition, retention and their link to P&L. Experience with BI/visualisation tools (e.g. Looker, Tableau) and digital analytics (e.g. Snowplow, GA4). Experience introducing AI into analytical workflows.
Charlotte Tilbury is a fastâpaced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. Weâre a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Customer Intelligence Lead in London employer: Charlotte Tilbury
Contact Detail:
Charlotte Tilbury Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Intelligence Lead in London
â¨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to Charlotte Tilbury. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
â¨Tip Number 2
Show your passion for customer intelligence! When you get the chance to speak with someone from the team, share your ideas on how data can enhance customer experiences. This will demonstrate your enthusiasm and understanding of the role.
â¨Tip Number 3
Prepare for interviews by diving deep into Charlotte Tilbury's brand values and recent initiatives. Tailor your responses to reflect how your skills align with their mission of empowering customers and driving growth.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Charlotte Tilbury magic!
We think you need these skills to ace Customer Intelligence Lead in London
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the beauty industry shine through! We want to see how much you love what we do at Charlotte Tilbury and how you can contribute to our magic.
Tailor Your CV: Make sure your CV is tailored to the Customer Intelligence Lead role. Highlight your experience with customer analytics and any relevant projects you've worked on. We love seeing how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Share why you're excited about this role and how your background makes you the perfect fit. Keep it engaging and personal â we want to get to know you!
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just follow the prompts!
How to prepare for a job interview at Charlotte Tilbury
â¨Know Your Numbers
As a Customer Intelligence Lead, you'll need to be comfortable with data. Brush up on key metrics like LTV, churn, and acquisition efficiency. Be ready to discuss how you've used these metrics in past roles to drive decisions and strategies.
â¨Showcase Your Storytelling Skills
It's not just about the data; it's about how you present it. Prepare examples of how you've turned complex analyses into clear, actionable insights for stakeholders. Practice telling these stories succinctly, focusing on the impact your recommendations had.
â¨Familiarise Yourself with Tools
Charlotte Tilbury values tech-savvy candidates. Make sure you're well-versed in SQL, BI tools like Tableau or Looker, and any experience with AI in analytics. Be prepared to discuss specific projects where you've leveraged these tools effectively.
â¨Demonstrate Leadership and Collaboration
You'll be leading a team and collaborating across departments. Think of examples where you've successfully managed analysts or worked with cross-functional teams. Highlight your approach to mentoring and how you ensure high-quality outputs from your team.