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- Tasks: Support CRM growth by delivering high-quality emails and innovative marketing strategies.
- Company: Join the dynamic team at Charlotte Tilbury Beauty, a global sensation in the beauty industry.
- Benefits: Enjoy flexible working, 25 days holiday, wellness perks, and a generous product discount.
- Why this job: Be part of a magical journey empowering everyone to be their best selves.
- Qualifications: Experience in digital and CRM, with a passion for beauty and data-driven marketing.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About the role We are looking for an exceptional individual who is ready to take the next step in their career in a fast-paced, high-growth environment to join us as CRM Coordinator and support with growing the CRM channel at Charlotte Tilbury. Working to ensure all our BAU emails are of the highest standard, we’re looking for someone to bring new ideas and help take us to the next level. You pride yourself on being organised, attentive and proactive, always staying 10 steps ahead. You’ll have a commercial-focused and data-driven outlook with a keen interest in marketing extraordinary products to beauty lovers everywhere.
As a CRM Coordinator you will:
- Collaborate with existing CRM Coordinator to deliver BAU emails, push notifications and SMS for English speaking and translated markets.
- Be an expert user of our ESP (Braze), including segmentation, targeting and scheduling.
- Oversee QA process to ensure highest standards are met across all CRM channels.
- Own email briefing processes end-to-end, working closely with key stakeholders to ensure all BAU and NPD (New Product Drop) emails are delivered to deadline and are of the highest quality.
- Support the CRM Manager with our localisation content plan, with a key focus on overseeing the process to deliver and optimise BAU content in translated markets.
- Support the CRM Manager in developing the always-on test & learn strategy to further optimise content and scale personalisation.
- Support the CRM Manager with the segmentation strategy, championing a data-led approach.
- Facilitate weekly and monthly reporting, acting to monitor and hit forecasted revenue.
- Regularly review competitor activity and provide new, best-in-class ideas and innovations across BAU emails to drive click-worthy, relevant and aspirational content.
Reporting Relationships Reporting into the Assistant CRM Manager.
About you Previous experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail/fashion, or similar industries. Braze knowledge is a plus but must have previous experience with an ESP Movable Ink experience (Desirable). Experience with loyalty programmes. Highly organised and able to prioritise workload effectively in a fast-paced environment. Pro-active and able to work off your own initiative. Comfortable and confident in articulating and sharing new ideas. Methodical, logical, organised and calm under pressure. Positive ‘can-do' attitude. Works effectively, confidently, and pro-actively both in a team and individually. Data-driven with strong analytical skills. Good understanding of web analytics and customer databases. Incredibly motivated, driven, and detail-orientated.
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We’re a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
CRM Coordinator in London employer: Charlotte Tilbury
Contact Detail:
Charlotte Tilbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work at Charlotte Tilbury. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with CRM platforms or email marketing, don’t just mention it—bring examples to the table. Maybe create a mock-up of a campaign you’d run for Charlotte Tilbury to showcase your creativity.
✨Tip Number 3
Stay ahead of the game! Keep an eye on the latest trends in beauty and CRM strategies. Being able to discuss current innovations during your interview will show you’re passionate and proactive about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Charlotte Tilbury magic!
We think you need these skills to ace CRM Coordinator in London
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for the beauty industry shine through! Share any experiences or insights that connect you to Charlotte Tilbury's mission and values. We want to see your enthusiasm!
Be Data-Driven: Since this role is all about CRM, make sure to highlight your analytical skills and any experience with data-driven decision-making. We love candidates who can back up their ideas with solid data, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your previous experiences align with the responsibilities of a CRM Coordinator. We appreciate when applicants take the time to connect the dots for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our Dream Team!
How to prepare for a job interview at Charlotte Tilbury
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM platforms, especially Braze if you can. Brush up on how segmentation, targeting, and scheduling work, as these are key to the role. Being able to discuss your previous experiences with CRM tools will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
As a CRM Coordinator, being organised is crucial. Prepare examples of how you've managed multiple projects or deadlines in the past. Highlight your ability to prioritise tasks effectively, especially in fast-paced environments like beauty and retail.
✨Bring Fresh Ideas to the Table
Charlotte Tilbury values innovative thinking, so come prepared with some ideas for improving their CRM strategies. Research their current campaigns and think about what could be enhanced or what new approaches could be taken to engage customers better.
✨Demonstrate Your Data-Driven Mindset
Be ready to discuss how you’ve used data to inform your decisions in previous roles. Whether it’s through web analytics or customer databases, showing that you can analyse data and derive actionable insights will set you apart as a candidate who understands the importance of a data-led approach.
