Beauty Counter Business Manager — Lead, Coach & Elevate Experience in Kingston upon Thames

A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role‑model that both customers and colleagues alike admire.

As the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world‑class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally.

Key Accountabilities:

• Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand by exceeding KPI's and inspiring your team to deliver and be the best they can be.
• You will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return.
• You will be a true coach and mentor to your team, supporting and developing them through on the job training, coaching and on‑going support.
• You are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office.

Requirements:

• You will have proven management experience and be operating at Deputy Manager level or above.
• You will have a track record of delivering exceptional results from anything ranging from KPI's to people, ideally gained from a fast-paced environment such as beauty, retail or FMCG.
• You will be a true leader - who believes their strength is as strong as that of their team.
• You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless way.
• You will be highly organised, and a problem solver who can think on your feet with an innovative spirit.
• You can also adapt your style and implement processes and routines.

Benefits:

• We offer on the job training and the opportunity to attend Charlotte's Magic Academy - where dreams are truly made.
• Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business.
• The opportunity to be part of a company where we celebrate our achievements and you are included, with a real scope for growth and progression to support your own development.
• You receive exclusive launches of our incredible products before anyone else and a full Charlotte Tilbury look once you pass your probation.
• We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.

Our Mission: 'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES'