At a Glance
- Tasks: Lead and inspire a dynamic team while driving commercial success in the beauty industry.
- Company: Join Charlotte Tilbury Beauty, a global phenomenon transforming the beauty landscape.
- Benefits: Enjoy flexible working, 25 days holiday, and a generous product discount.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Be part of a mission to empower confidence and creativity in beauty.
- Qualifications: Proven leadership experience in a senior commercial role, ideally in beauty or retail.
The predicted salary is between 63000 - 77000 £ per year.
About Charlotte Tilbury Beauty
Founded in 2013 byworld‑renownedmakeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
With oureasy‑to‑use, easy‑to‑choose, easy‑to‑gifticons, we’vebecome one of the mosttalked‑aboutbeauty brands on the planet - and the magic is only growing.
Today, we’rea global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
Across the world, our Retail Teams and Magic Offices workhand‑in‑handto shape the Charlotte Tilbury experience -from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and thefast‑growinginnovation centres across APAC.
Every region brings its own sparkle, cultureand community, creating the unmistakable magic of Team Tilbury.
We’rebold.
We’redisruptive.
We’repowered by creativity, innovationandindustry‑leadingtech.
And as we continue to break records across countries, channelsand categories, we’relooking for extraordinary talent to join us.
About the role
We're looking for an ambitious Head of Commercial to join our expanding EU commercial team.
You will be responsible for leading a team as well as nurturing, and establishing strategic partnerships with our retail partners, identifying new commercial opportunities to effortlessly bring the Tilbury magic to life in store and online.
You'll have a limitless mindset and proven experience working as a Head of Commercial or similar level.
You will be highly numerate, a team leader, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry!
Please note this is a 12 month fixed-term contract . This role will be based in our London Head Office, we work a hybrid model with 3 days in the office and 2 days can be WFH.
- As a Head of Commercial, you will
- Lead, coach and inspire a team of highly passionate and engaged SNAMs, NAMs & NAEs, that lead our EU department store & speciality business.
- Coach and motivate your team to achieve and exceed their objectives and targets, installing commercial excellence.
- Establish and maintain amazing & collaborative relationships with retail partners at all levels including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure
- Conduct successful commercial negotiations and contract management including terms, pricing, distribution, space and location, in-store visibility and beyond.
- Insert yourself as a senior escalation contact to all relevant retail partners
- Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs
- Build and deliver against a retail sales target (within budget expectations), with the engagement and alignment of the Marketing & Retail teams.
Deliver strategic plans to maintain and drive #1 ranking across the European estate!
- Retain agility to react to retail trends and maximise opportunities across retailers. Monitor, manage, and optimise sales performance
- Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Sales Operations
- Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
Manage each account P&L, balancing investment with top-line opportunity - monitor retailer profit contribution and achieve agreed profit
- Lead end to end retailer strategy roll out annually, leading across all departments to collaborate and deliver an exceptional presentation and 360 plans.
- Align trading plans with team - local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity
- Who you will work with
- You will report directly to our Commercial Director of EU, collaborating closely across our EU function, as well as the wider business.
- Overall, you will inspire, coach and lead a team of highly passionate and engaged SNAMs, NAMs & NAEs, that lead our EU department store & speciality business.
- Build strong working relationships with our fantastic Retail teams, utilising insight from the field and engaging the team in the execution of the trading plans.
- Work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering - activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention.
Review implementation and performance or annual strategy vs expectations on a regular and appropriately frequent basis.
About you
- You have demonstrable experience in a similar, senior commercial role within Sales, ideally with a Beauty/Retail background.
Experience working across European markets is preferred but not essential.
- You are an experienced leader, you enjoy leading from the front and are all about your team!
You know how to inspire, coach and be an authentic leader, who communicates clearly.
Be a visionary.
Help everyone see and be excited by what's possible!
- Manage multiple priorities with ease, thrive working to pace and can adapt to changing priorities as needed, agility is a key strength of yours.
- An excellent communicator - confident and comfortable presenting, able to influence and effectively articulate your point of view.
Personable and approachable - able to build rapport quickly and can manage multiple stakeholders with ease.
- Experience of budget and P&L management, you show great attention to detail and are results-driven.
- Strong Business Acumen - You are able to see the bigger business issues for retailer and for the brand.
You are able to formulate a strong account strategy and align to retailer priorities.
You know how to quantify the business plan and be aware of impact across other accounts and on other teams.
- Results Oriented - You are proactive with a "no excuses" mindset. Comfortable working in ambiguity.
- Professional proficiency in at least one additional European language is highly desirable, due to the stakeholder groups supported by this role.
- Appetite for Learning and development - You know how to be a strong brand custodian and can work well to a high pace of change.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive.
We look for people who want to grow, innovate and be part of a truly global #Dream Team.
While we outline the experience and skills we believe set candidates up for success, they’rea guide - not a barrier.
If you candemonstratethe capabilities needed for the role, we’dlove to hear from you, whether you havemore or less experiencethan listed.
Why join us?
- Be a part ofthis valuesdriven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’rea hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with anadditionalday to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular socialconnectswith colleagues
- Bring your furry friend to work with you on ourallocateddog friendly days and spaces
• And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Follow our Linked In page! Forupdates, stories, andbehind‑the‑scenesmoments.
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Head of Commercial, EU - FTC employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial, EU - FTC
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Charlotte Tilbury and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Charlotte Tilbury are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Charlotte Tilbury on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Charlotte Tilbury. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Head of Commercial, EU - FTC
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Charlotte Tilbury. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Charlotte Tilbury:Show us that you’ve done your homework! In your application, briefly mention what you admire about Charlotte Tilbury’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Charlotte Tilbury
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Charlotte Tilbury will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Charlotte Tilbury, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
