At a Glance
- Tasks: Lead a dynamic retail team to create magical customer experiences and drive sales success.
- Company: Join the globally renowned Charlotte Tilbury Beauty brand, empowering confidence through beauty.
- Benefits: Enjoy structured career development, wellness programs, and a vibrant team culture.
- Other info: Diverse and inclusive workplace with opportunities for growth and innovation.
- Why this job: Be part of a fast-paced environment where your creativity and leadership can shine.
- Qualifications: Strong people management skills and a passion for beauty and artistry.
The predicted salary is between 29700 - 36300 £ per year.
Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.
About Your Role
A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire.
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don’t tick all the boxes – Apply anyway!
Requirements
- PEOPLE
- People management is the most important part of your role, you set up your team members for success and build a true Tilbury community in your respective stores in the city.
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions).
- Driving sales success through motivation of the team to hit daily and monthly KPI targets.
- People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
- Leading and motivating a #1 team through daily briefs & performance 121 meetings.
- Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Recruitment Advisor and proactively ‘Tilbury talent spotting’, sourcing talent in the local area.
- COMMERCIAL
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
- Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers.
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
- Devise and deliver a compelling eventing strategy for the counter.
- OPERATIONAL
- Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures.
- Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines.
- Adhere to health and safety guidance in the workplace.
- Execute flawless visual merchandising and grooming standards on a daily basis.
The Person
- Shake It Up
- Naturally creative, seeking innovative ways to over perform and deliver.
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results.
- Assertive with energy and drive to succeed.
- Win Together
- Strong emotional intelligence and engaging personable skills that can be adapted to suit situation.
- Ability to build and maintain strong relationships with your team and stakeholders.
- Acts with integrity and isn’t reluctant to hold ownership.
- Share the Magic
- Dynamic and inspirational with customers and peers.
- Excitement for beauty and artistry.
- Passionate leadership taking pride in team success.
- Embrace the challenge
- Time management and prioritisation.
- Agile and solution orientated.
- Resilient when dealing with ambiguity.
- Confident leadership to galvanise a team through a strong sense of purpose.
Benefits
Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.
Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
Wellness and social benefits including Assist Programs and regular social connects with colleagues.
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.
Head Of Retail Sales - Uk in England employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Retail Sales - Uk in England
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charlotte Tilbury, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charlotte Tilbury!
We think you need these skills to ace Head Of Retail Sales - Uk in England
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charlotte Tilbury, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charlotte Tilbury and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charlotte Tilbury that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charlotte Tilbury
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
