At a Glance
- Tasks: Lead the global Pro Programme, driving membership growth and engagement for beauty professionals.
- Company: Join Charlotte Tilbury Beauty, a dynamic brand transforming the beauty industry.
- Benefits: Enjoy flexible working, 25 days holiday, wellness perks, and a generous product discount.
- Other info: Join a diverse team that values innovation and personal growth.
- Why this job: Be part of a mission to empower confidence and creativity in beauty professionals worldwide.
- Qualifications: Experience in loyalty, CRM, or customer engagement within a global retail environment.
The predicted salary is between 63000 - 77000 £ per year.
About Charlotte Tilbury Beauty
Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
About the role
The Global Head of Pro is the single accountable owner of Charlotte Tilbury’s global Pro Programme: a dedicated, verified professional membership and revenue channel for makeup artists and approved beauty professionals. The role owns the Pro proposition, commercial plan, member journey and operating model—from recruitment and verification through activation, purchase, retention and VIP development. It is accountable for growing active professional membership, revenue, purchase frequency, basket value, category breadth and long‑term member value while protecting programme integrity, profitability and professional relevance.
As Global Head of Pro you will:
- Own the global pro strategy, annual business plan, budget, forecast and performance targets across revenue, profitability, recruitment, active membership, activation, frequency, AOV, category mix and retention.
- Define and continuously strengthen the pro proposition, including eligibility, commercial terms, member benefits, exclusive access, education, products, services, recognition and reasons to remain active.
- Build and deliver the global pro recruitment strategy, working with regional teams, Education, PR, Events, academies and Pro Artist ambassadors to recruit verified professionals at scale.
- Own the end‑to‑end pro member lifecycle and set the requirements for onboarding, activation, replenishment, retention, reactivation and VIP development, partnering with CRM and Customer Contact Strategy for execution.
- Lead the pro‑specific commercial calendar across NPD, core franchises and professional moments, defining the relevant assortment, bundles, offers, tools, accessories, merchandise, exclusives and bulk‑purchase opportunities.
- Develop strategic relationships with beauty academies, professional bodies, industry events and approved B2B partners to increase recruitment, programme reach and commercial value.
- Own the pro member experience and programme governance, including application and approval standards, account access, service levels, programme terms, compliance and the resolution of structural member issues.
- Lead and develop the Global Pro Programme Coordinator, using performance data, member insight, AI and automation to identify priority professional cohorts, improve programme processes and convert opportunity into clear commercial action.
Who will you work with: Digital, Commercial etc.
About you
- Significant experience within loyalty, membership, CRM, customer engagement, professional programmes or B2B customer strategy roles.
- Experience operating within a global, multi‑market retail, beauty, luxury, consumer or eCommerce environment.
- Proven success managing customer or membership programmes with clear ownership of commercial targets and growth objectives.
- Experience working with professional audiences, trade customers, industry partners or ambassador networks would be highly advantageous.
- Familiarity with customer data platforms, CRM platforms, marketing automation tools and business intelligence reporting solutions.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your furry friend to work with you on our allocated dog friendly days and spaces.
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page for updates, stories, and behind‑the‑scenes moments.
Global Head Of Pro Programme in England employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head Of Pro Programme in England
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Charlotte Tilbury and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Charlotte Tilbury are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Charlotte Tilbury on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Charlotte Tilbury. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Global Head Of Pro Programme in England
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Charlotte Tilbury. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Charlotte Tilbury:Show us that you’ve done your homework! In your application, briefly mention what you admire about Charlotte Tilbury’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Charlotte Tilbury
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Charlotte Tilbury will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Charlotte Tilbury, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
