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- Tasks: Lead a dynamic team to achieve sales and deliver exceptional customer experiences.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand in the global beauty industry.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards.
- Why this job: Be part of a vibrant culture that values creativity, integrity, and limitless ambition.
- Qualifications: Looking for passionate individuals with strong communication and leadership skills.
- Other info: Experience a bespoke induction programme and gain insights from industry experts.
The predicted salary is between 28800 - 43200 £ per year.
Business Manager, Charlotte Tilbury, John Lewis & Partners, Welwyn Garden City,
Full-time position
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role
You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Theatre. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections.
You think limitlessly, not only do you dare to dream it – you dare to do it.
As a Charlotte Tilbury Business Manager you will
- Deliver weekly and Monthly productivity reporting to the Field Sales Manager
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
- Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
- Working and liaising with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures
- Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
- People planning, ongoing talent management and succession planning of the team.
- Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
- Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
- Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
- Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
- Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Adhere to health and safety guidance in the workplace
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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Business Manager - New Counter employer: Charlotte Tilbury
Contact Detail:
Charlotte Tilbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager - New Counter
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and mission. Understanding their commitment to empowering individuals and creating emotional connections with customers will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Highlighting your experience in coaching and talent management will resonate well with the hiring team.
✨Tip Number 3
Research the latest trends in the beauty industry, especially those relevant to Charlotte Tilbury. Being knowledgeable about current market dynamics and innovative retail strategies will demonstrate your passion and readiness for the role.
✨Tip Number 4
Prepare to discuss your entrepreneurial mindset and how you've implemented creative solutions in past positions. Sharing specific examples of how you've driven sales or improved customer experiences will set you apart as a candidate.
We think you need these skills to ace Business Manager - New Counter
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Charlotte Tilbury Beauty's mission and values. Familiarise yourself with their products and the unique customer experience they aim to provide. This knowledge will help you tailor your application to reflect their ethos.
Tailor Your CV: Make sure your CV highlights relevant experience in sales management, team leadership, and customer service. Use specific examples that demonstrate your ability to drive sales and create exceptional customer experiences, as these are key aspects of the Business Manager role.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also showcase your understanding of the beauty industry and how your skills align with the responsibilities outlined in the job description. Be sure to mention any relevant achievements or experiences that set you apart.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you have successfully managed teams in the past. Provide examples of how you've motivated your team to achieve targets and fostered a positive working environment, as this is crucial for the Business Manager position.
How to prepare for a job interview at Charlotte Tilbury
✨Understand the Brand
Before your interview, make sure you have a solid understanding of Charlotte Tilbury Beauty's mission and values. Familiarise yourself with their product range and recent launches to show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated others, or achieved sales targets to illustrate your capability.
✨Emphasise Customer Experience
Charlotte Tilbury places a high value on customer experience. Be ready to discuss how you've created emotional connections with customers in previous roles and how you plan to enhance the customer journey in this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might face in the role and how you would address them effectively.
