At a Glance
- Tasks: Lead and inspire teams to deliver the ultimate Charlotte Tilbury experience.
- Company: Join a global beauty phenomenon with a mission to empower confidence.
- Benefits: Structured career development, wellness programs, and a vibrant team culture.
- Other info: Exciting opportunities for growth in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team that transforms beauty dreams into reality.
- Qualifications: Creative mindset, strong communication skills, and a passion for beauty.
The predicted salary is between 24300 - 29700 £ per year.
About Charlotte Tilbury Beauty
Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing. Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.
About your role
You act as the ultimate Charlotte Tilbury Ambassador by leading and engaging Retailer’s teams and managers with the unique Charlotte Tilbury vision. You are a dynamic and inspirational Artist who is a true coach that helps develop teams on artistry, product knowledge and our brand Values. You are flexible and a strong communicator that has the capability to create long-lasting relationships with teams, supporting all stores in your area.
You are the connection between Charlotte Tilbury world and the Retailer. You will engage in re-creating a Charlotte Tilbury experience in the stores both for the teams and the customers through mini training sessions and facilitating mini events. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. Not only do you dare to dream it – you dare to do it.
As a Brand Expert, you will:
- Achieve sales and KPI targets as set by your Manager
- Coach retailer’s teams to sell Charlotte Tilbury products to achieve weekly sales and KPI targets
- Own and facilitate mini events and pre booked services in store to promote the Charlotte Tilbury experience and magic service whilst delivering sales.
- Drive brand awareness and consideration by converting walk-in customers to services, always delivering Charlotte’s magic service
- Utilise platforms provided by retailer to educate and engage teams with digital and video content
- Support visual merchandising, products layout, VM standards, testers, stock and feedback to your line manager
Commercial Accountabilities:
- Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Devise and deliver a compelling eventing plan for all of the doors in your area
- Share sales and KPI results with your line manager every week with robust reporting
Operational Accountabilities:
- Working and liaising with Retailer team to ensure brand compliance with policies and procedures
- Flag issues on stock and tester levels to the store management and your line manager
- Execute flawless visual merchandising and standards on a daily basis
About you
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit situation
- Ability to build and maintain strong relationships with Retailer’s team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
- Dynamic and inspirational with customers and peers
- Excitement for beauty and artistry
- Passionate leadership taking pride in team success
- Time management and prioritisation
- Agile and solution orientated
- Resilient when dealing with ambiguity
- Confident leadership to galvanise Retailer’s teams through a strong sense of purpose
Benefits
Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative. Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals. Wellness and social benefits including Assist Programs and regular social connects with colleagues.
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!
Brand Expert in Bath employer: Charlotte Tilbury
Charlotte Tilbury Beauty is an exceptional employer that champions creativity and innovation in a dynamic, fast-paced environment. With a strong commitment to employee growth, the company offers flexible working arrangements, generous holiday allowances, and a supportive culture that values diversity and inclusion. Employees enjoy unique perks such as a dog-friendly workplace, wellness benefits, and a significant product discount, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Expert in Bath
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charlotte Tilbury, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charlotte Tilbury!
We think you need these skills to ace Brand Expert in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charlotte Tilbury, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charlotte Tilbury and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charlotte Tilbury that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charlotte Tilbury
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
