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For Companies At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and deliver exceptional customer experiences.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand in the global beauty industry.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards through Tilbury Treats.
- Why this job: Be part of a vibrant culture that celebrates creativity and empowers individuals to shine.
- Qualifications: Retail management experience and a genuine passion for the beauty industry are essential.
- Other info: Receive tailored training at Charlotte’s Magic Academy to kickstart your career.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Business Manager, John Lewis & Partners, Welwyn Garden City
Full-time position
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
As a Assistant Business Manager you will
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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Assistant Business Manager - New Counter employer: Charlotte Tilbury
Contact Detail:
Charlotte Tilbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager - New Counter
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and mission. Understanding their commitment to customer experience and beauty innovation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've driven sales and motivated teams in previous roles. Highlighting your entrepreneurial spirit can set you apart from other candidates.
✨Tip Number 3
Research the latest trends in the beauty industry and be ready to discuss how they could impact Charlotte Tilbury's business. This demonstrates your passion for the industry and your proactive thinking.
✨Tip Number 4
Network with current or former employees of Charlotte Tilbury Beauty on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application process.
We think you need these skills to ace Assistant Business Manager - New Counter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Business Manager position. Understand the key responsibilities and required skills, such as retail management experience and a passion for the beauty industry.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management and people management. Emphasise any achievements that demonstrate your ability to meet sales targets and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the beauty industry and your alignment with Charlotte Tilbury's values. Use specific examples from your past experiences to illustrate how you can contribute to the team and drive performance.
Showcase Your Passion: In both your CV and cover letter, convey your genuine passion for beauty and customer service. Mention any relevant training or experiences that showcase your commitment to excellence in these areas.
How to prepare for a job interview at Charlotte Tilbury
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for the beauty industry during the interview. Share your experiences with beauty products and how they have impacted you, as this will resonate well with the brand's values.
✨Demonstrate Leadership Skills
As an Assistant Business Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past and how you plan to create a positive team culture that aligns with Charlotte Tilbury's standards.
✨Prepare for Customer Experience Questions
Expect questions about customer service and how you would enhance the customer experience. Think of specific instances where you went above and beyond for a customer and be ready to discuss them.
✨Understand Financial Targets
Familiarise yourself with key performance indicators and financial targets relevant to retail. Be prepared to discuss how you would drive sales and meet targets, showcasing your commercial acumen.
