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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales at Stansted Airport.
- Company: Join Charlotte Tilbury Beauty, a global sensation in the beauty industry since 2013.
- Benefits: Enjoy career development, exclusive product launches, and perks like birthdays off and life assurance.
- Why this job: Be part of a dynamic team that embraces challenges and celebrates diversity in a vibrant culture.
- Qualifications: Retail management experience and a passion for beauty are essential; people management skills are a plus.
- Other info: Flexible shifts required, including early and late hours, with background checks due to airside location.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Business Manager, Charlotte Tilbury – Harrods, Knightsbridge
40 Hours per week, Full Time position, Permanent contract
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
As a Assistant Business Manager you will
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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Assistant Business Manager employer: Charlotte Tilbury
Contact Detail:
Charlotte Tilbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and product range. Understanding their unique vision and what sets them apart in the beauty industry will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've driven sales and exceeded targets in previous roles. Highlighting your entrepreneurial spirit can make you stand out as a candidate who can contribute to their ambitious goals.
✨Tip Number 3
Demonstrate your passion for the beauty industry by staying updated on current trends and innovations. Being able to discuss recent developments or popular products can show your enthusiasm and commitment to the role.
✨Tip Number 4
Prepare to discuss your people management skills by thinking of ways you've successfully motivated and developed teams in the past. Sharing these experiences can illustrate your ability to foster a positive team culture, which is crucial for this position.
We think you need these skills to ace Assistant Business Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Charlotte Tilbury Beauty's mission, values, and product offerings. This will help you tailor your application to reflect your alignment with their vision and demonstrate your passion for the beauty industry.
Highlight Relevant Experience: Emphasise your retail management experience and any previous roles that showcase your people management skills. Be specific about your achievements in driving sales and enhancing customer experiences.
Showcase Your Passion: In your cover letter, express your enthusiasm for the beauty industry and how it aligns with your career aspirations. Mention any personal experiences or insights that illustrate your commitment to exceptional customer service.
Tailor Your CV: Ensure your CV is tailored to the Assistant Business Manager role. Highlight your strategic planning experience and any relevant accomplishments that demonstrate your ability to meet and exceed targets and KPIs.
How to prepare for a job interview at Charlotte Tilbury
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your personal experiences with beauty products and how they have influenced your career choices. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Leadership Skills
As an Assistant Business Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, driven performance, and created memorable customer experiences. This will showcase your ability to inspire others and achieve targets.
✨Understand the Brand's Vision
Familiarise yourself with Charlotte Tilbury's unique vision and values. Be ready to discuss how you can embody and promote this vision within the team. Showing that you align with the brand's ethos will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and strategic planning abilities. Think of scenarios where you've had to overcome challenges in retail management or improve customer service. This will help you demonstrate your commercial acumen and readiness for the role.