Business Manager - New Counter in Solihull

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.

Responsibilities:

• Deliver weekly and monthly productivity reporting to the Field Sales Manager.
• Drive sales success through motivation of the team to hit daily and monthly KPI targets.
• Lead a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management.
• Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions).
• Work and liaise with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures.
• Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines.
• People planning, ongoing talent management and succession planning of the team.
• Act with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
• Own the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants.
• Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
• Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers.
• Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities.
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
• Propose plans, events and other limitless activity to unlock commercial success.
• Adhere to health and safety guidance in the workplace.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
• Seek innovative ways to over perform and deliver.
• Focus on the ‘why?' and take risks to reach for ‘wow' results.
• Build and maintain strong relationships with your team and stakeholders.
• Act with integrity and hold ownership.

Why join us?

• We offer a structured induction programme - Charlotte's Magic Academy.
• Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else.
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain ‘money can't buy' discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.