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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the innovative Charlotte Tilbury Beauty, a global sensation in the beauty industry.
- Benefits: Enjoy structured training, exclusive product launches, and unique rewards.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that empowers everyone to feel beautiful.
- Qualifications: Retail management experience and a genuine passion for beauty.
The predicted salary is between 30000 - 40000 £ per year.
About The Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it - you dare to do it.
- Drive financial results in store to meet and exceed targets and key performance indicators
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance
- Lead by example to promote exceptional customer service and creating a customer experience
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
- Take every opportunity to extend exceptional customer service beyond the in‑store experience; driving the customer database for direct marketing opportunities
- Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
About You
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- People management experience
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment.
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money can't buy discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Assistant Business Manager in Solihull employer: Charlotte Tilbury Beauty
Contact Detail:
Charlotte Tilbury Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in Solihull
✨Tip Number 1
Get to know the brand inside out! Research Charlotte Tilbury's products, values, and recent campaigns. This will not only help you in interviews but also show your genuine passion for the beauty industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for role-play scenarios during interviews. As an Assistant Business Manager, you'll need to demonstrate your customer service skills and team leadership. Practising these situations can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Charlotte Tilbury Dream Team!
We think you need these skills to ace Assistant Business Manager in Solihull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty industry shine through. We want to see that you genuinely care about the brand and its values, so don’t hold back on sharing why you love Charlotte Tilbury!
Tailor Your CV: Make sure your CV is tailored to the Assistant Business Manager role. Highlight your retail management experience and any relevant achievements that demonstrate your ability to drive sales and lead a team. We love seeing how you can contribute to our success!
Be Specific in Your Cover Letter: In your cover letter, be specific about how your skills align with the responsibilities of the role. Mention examples of how you've exceeded targets or improved customer experiences in previous roles. We appreciate concrete examples that show us what you can bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Dream Team at Charlotte Tilbury!
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's history, values, and product range. Familiarise yourself with their latest launches and campaigns. This will not only show your genuine interest but also help you align your answers with the brand's ethos.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail management experiences in detail. Highlight specific examples where you exceeded sales targets or improved customer satisfaction. Use metrics to back up your achievements, as numbers speak volumes in the retail world.
✨Demonstrate Your Leadership Style
As an Assistant Business Manager, you'll need to inspire your team. Prepare to share your approach to coaching and motivating others. Think of a time when you turned a struggling team member into a star performer and how you achieved that.
✨Engage with Customer Experience Scenarios
Expect questions about handling customer interactions. Prepare scenarios where you went above and beyond for a customer or resolved a tricky situation. This will showcase your commitment to exceptional service, which is at the heart of Charlotte Tilbury's mission.