At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Charlotte Tilbury brand at Fenwick Newcastle.
- Benefits: Enjoy exclusive product launches, structured training, and unique rewards.
- Other info: Structured career development and a supportive team culture await you.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Retail management experience and a passion for beauty are essential.
The predicted salary is between 28800 - 43200 € per year.
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it - you dare to do it.
As an Assistant Business Manager you will:
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style, recognizing and celebrating performance where necessary.
- Propose plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About You:
- Retail management experience.
- A genuine passion for the beauty industry.
- Commercial acumen.
- People management experience.
- Strategic planning experience.
Why join us?
- We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment.
- Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Assistant Business Manager in Newcastle upon Tyne employer: Charlotte Tilbury Beauty
At Charlotte Tilbury, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As an Assistant Business Manager in our Fenwick Newcastle location, you will benefit from structured career development, exclusive product launches, and a supportive team environment that encourages personal growth and celebrates achievements. With unique perks like 'Tilbury Treats' and a commitment to empowering our employees, we ensure that your journey with us is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand inside out! Research Charlotte Tilbury's values, products, and customer experience. This will help you connect with the team and show your genuine passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for role-play scenarios! As an Assistant Business Manager, you'll need to demonstrate exceptional customer service. Practise how you'd handle different customer situations to showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Charlotte Tilbury family. Don’t miss out!
We think you need these skills to ace Assistant Business Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the beauty industry shine through. We want to see that you genuinely care about the products and the customer experience, so share your thoughts on what makes Charlotte Tilbury special to you!
Tailor Your CV:Make sure your CV is tailored to the Assistant Business Manager role. Highlight your retail management experience and any achievements that demonstrate your ability to drive sales and lead a team. We love seeing how you've made an impact in previous roles!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team leadership. We want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's values and products. Familiarise yourself with their latest launches and understand what sets them apart in the beauty industry. This will not only show your genuine passion but also help you connect your experience to their brand ethos.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive team culture. Be ready to discuss specific strategies you used to achieve sales targets.
✨Customer Experience is Key
Charlotte Tilbury places a strong emphasis on customer experience. Think of ways you've gone above and beyond for customers in previous roles. Be prepared to share these stories during your interview, highlighting your commitment to exceptional service and how you can inspire your team to do the same.
✨Be Ready to Discuss Commercial Acumen
Understanding financial results and sales targets is crucial for this role. Brush up on your knowledge of key performance indicators and be ready to discuss how you've contributed to achieving financial goals in past positions. Show that you can think strategically about driving sales and enhancing the customer experience.
