At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the revolutionary Charlotte Tilbury Beauty brand at Selfridges, Manchester.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be part of a global sensation in beauty and make a real impact.
- Qualifications: Retail management experience and a passion for the beauty industry.
The predicted salary is between 30000 - 40000 £ per year.
About The Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day-to-day operations on counter. Not only do you dare to dream it – you dare to do it.
- Drive financial results in store to meet and exceed targets and key performance indicators
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance
- Lead by example to promote exceptional customer service and create a customer experience
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
- Take every opportunity to extend exceptional customer service beyond the in‑store experience; driving the customer database for direct marketing opportunities
- Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
About You
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- People management experience
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow‑up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money‑can’t‑buy discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees and the candidates that take part in our recruitment process.
Beauty Retail: Assistant Business Manager in Manchester employer: Charlotte Tilbury Beauty
Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With structured career development opportunities and a unique induction programme, employees are empowered to excel in their roles while enjoying exclusive product launches and a range of fabulous benefits. Located in the bustling Selfridges at Manchester Exchange, this role offers the chance to be part of a dynamic team that is passionate about beauty and dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Retail: Assistant Business Manager in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Charlotte Tilbury's products, values, and recent campaigns. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events where Charlotte Tilbury is featured. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare to talk about your retail management experience and how it aligns with the role. Think of specific examples where you've driven sales or improved customer experiences, so you can impress them with your entrepreneurial spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Charlotte Tilbury magic. Let’s make it happen!
We think you need these skills to ace Beauty Retail: Assistant Business Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for the beauty industry shine through! Share your experiences and what excites you about working with Charlotte Tilbury products. We want to see that enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in retail management and people management. We’re looking for candidates who can demonstrate their commercial acumen and strategic planning skills.
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to know who you are beyond your qualifications. Share a bit about yourself and how you align with our brand values.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Know Your Brand
Before the interview, dive deep into Charlotte Tilbury's history, values, and product range. Understanding the brand's ethos will help you articulate how your passion for beauty aligns with their mission, making you a standout candidate.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to demonstrate your ability to motivate and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive work environment.
✨Customer Experience is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond to enhance a customer's experience. This will show that you prioritise customer satisfaction, which is crucial for this role.
✨Bring Your Entrepreneurial Spirit
Charlotte Tilbury values innovative thinking. Come prepared with ideas or suggestions for events or initiatives that could drive sales and enhance customer engagement. This will demonstrate your proactive mindset and commitment to the brand's success.
