Customer Supply Chain Planner

Customer Supply Chain Planner

Full-Time 36000 - 60000 Β£ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage supply planning and ensure efficient product delivery for a luxury beauty brand.
  • Company: Join the innovative team at Charlotte Tilbury Beauty, a global sensation in the beauty industry.
  • Benefits: Enjoy flexible working, 25 days holiday, wellness perks, and a generous product discount.
  • Why this job: Be part of a high-growth journey and make a real impact in the beauty world.
  • Qualifications: 2-5 years in supply planning, excellent communication, and problem-solving skills required.
  • Other info: Dynamic environment with opportunities for entrepreneurial growth and collaboration.

The predicted salary is between 36000 - 60000 Β£ per year.

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech β€” all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About The Role

A key operational role within a rapidly expanding luxury beauty brand, the Supply Planner will be responsible for ensuring efficient supply of products to meet customer and business needs. We are looking for someone with supply planning experience, who is an excellent communicator and relationship-builder, and is able to identify and implement continuous improvement activities. This exciting role is ideal for an individual that is willing to get stuck into the detail of the supply plan whilst still managing to focus on the big picture.

At Charlotte Tilbury there is the opportunity to make changes to how the operational side of the business functions, and in turn gain valuable experience across the supply chain. The company offers a real chance for people to act in an entrepreneurial fashion, and grow with them as they continue their impressive growth.

As a Customer Supply Chain Planner you will:

  • Drive the replenishment of packaging and finished goods volumes from a number of suppliers through active planning and purchase order management.
  • Work collaboratively with suppliers, procurement, freight operations and inventory teams to ensure that global inventory levels are maintained across their portfolio.
  • Work with the global deployment team to help drive the allocation of goods to regions and expedite any un-forecasted demand as needed.
  • Manage the supply of new products from 1st order onwards to support the timely delivery of replenishment quantities.
  • Communicate supply risks across the business in an informative and effective manner.
  • Input to the S&OP process to flag sales and financial risks due to supply and inventory constraints.
  • Monitor performance of the third party supplier(s) along with identifying risk areas and proactively implementing improvement projects.
  • Work with global logistics team to identify the right mode of transportation with the third party logistics providers(s).
  • Work efficiently and effectively across a rapidly growing global organisation.
  • Maximise the delivery of sustainable improvements in supply chain KPIs.
  • Manage multiple tasks and projects simultaneously.
  • Engage with a wide range of stakeholders to obtain the best outcomes for the business and minimise supply risks.

About You

  • 2-5 years' experience in a supply planning environment, preferably in the FMCG area.
  • Familiarity with the processes, parameters and calculations that support the delivery of great product availability whilst maintaining low inventories.
  • Experience in a supplier facing role within a supply chain capacity.
  • Understanding and commercial awareness of the total supply chain including sales operations and demand planning.
  • Awareness of procurement processes and the boundaries between planning and negotiation.
  • Be able to communicate effectively internally and externally up to Senior Director level.
  • Outstanding attention to detail, identifying and addressing anomalies.
  • Be a quick learner with great problem solving skills.
  • An excellent working knowledge of Microsoft Office applications, in particular Excel.
  • ERP system experience - ideally Oracle Netsuite.

Why join us?

  • Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
  • We’re a hybrid model with flexibility, allowing you to work how best suits you.
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Financial security and planning with our pension and life assurance for all.
  • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
  • Bring your furry friend to work with you on our allocated dog friendly days and spaces.
  • And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Customer Supply Chain Planner employer: Charlotte Tilbury Beauty

Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to thrive in a high-growth environment. With a commitment to employee well-being, the company offers flexible working arrangements, generous holiday allowances, and unique perks like dog-friendly days, alongside opportunities for professional growth and entrepreneurial engagement in the beauty industry. Join us to be part of a dynamic team that values diversity and innovation while making a meaningful impact in the global beauty landscape.
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Contact Detail:

Charlotte Tilbury Beauty Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Customer Supply Chain Planner

✨Tip Number 1

Network like a pro! Reach out to people in the beauty industry, especially those connected to Charlotte Tilbury. A friendly chat can open doors and give you insider info that could set you apart.

✨Tip Number 2

Prepare for interviews by knowing your stuff! Research Charlotte Tilbury's products, values, and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission.

✨Tip Number 3

Practice your communication skills. As a Customer Supply Chain Planner, you'll need to convey ideas clearly. Try mock interviews with friends or use online resources to sharpen your pitch.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dream Team at Charlotte Tilbury.

We think you need these skills to ace Customer Supply Chain Planner

Supply Planning
Communication Skills
Relationship-Building
Continuous Improvement
Inventory Management
S&OP Process
Risk Management
Project Management
Stakeholder Engagement
Attention to Detail
Problem-Solving Skills
Microsoft Excel
ERP System Experience
Commercial Awareness

Some tips for your application 🫑

Tailor Your CV: Make sure your CV is tailored to the Customer Supply Chain Planner role. Highlight your supply planning experience and any relevant skills that match the job description. We want to see how you can bring your unique magic to our team!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the beauty industry and how your experience aligns with our values. Show us your personality and let us know why you want to be part of the Charlotte Tilbury journey.

Showcase Your Communication Skills: As a Customer Supply Chain Planner, communication is key. In your application, demonstrate your ability to communicate effectively, especially in relation to managing supplier relationships and internal stakeholders. We love a good communicator!

Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our amazing culture and values while you’re at it!

How to prepare for a job interview at Charlotte Tilbury Beauty

✨Know Your Supply Chain Basics

Make sure you brush up on your supply chain knowledge, especially in the FMCG sector. Understand the key processes and calculations that ensure product availability while keeping inventories low. This will show that you're not just familiar with the role but also passionate about it.

✨Communicate Like a Pro

Since this role involves liaising with various stakeholders, practice your communication skills. Be ready to discuss how you've effectively communicated risks or improvements in past roles. Use specific examples to demonstrate your ability to engage with senior management and suppliers alike.

✨Show Off Your Problem-Solving Skills

Prepare to discuss challenges you've faced in supply planning and how you tackled them. Think of specific instances where you identified anomalies and implemented solutions. This will highlight your analytical skills and attention to detail, which are crucial for this position.

✨Get Familiar with Their Culture

Charlotte Tilbury Beauty values a culture of innovation and collaboration. Research their company values and think about how your personal values align with theirs. Be ready to share how you can contribute to their entrepreneurial spirit and help drive their ambitious goals.

Customer Supply Chain Planner
Charlotte Tilbury Beauty
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