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- Tasks: Lead a dynamic team to achieve sales and operational targets while creating magical customer experiences.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand transforming the global beauty industry since 2013.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards through our Tilbury Treats platform.
- Why this job: Be part of an energetic culture that embraces creativity, challenges, and limitless ambitions in beauty.
- Qualifications: Looking for passionate individuals with strong communication skills and a flair for leadership.
- Other info: Experience a structured induction programme and ongoing training to excel in your role.
The predicted salary is between 28800 - 43200 £ per year.
Business Manager, Charlotte Tilbury, Jarrolds
Full-time position
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role
You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Theatre. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections.
You think limitlessly, not only do you dare to dream it – you dare to do it.
As a Charlotte Tilbury Business Manager you will
- Deliver weekly and Monthly productivity reporting to the Field Sales Manager
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
- Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
- Working and liaising with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures
- Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
- People planning, ongoing talent management and succession planning of the team.
- Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
- Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
- Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
- Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
- Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Adhere to health and safety guidance in the workplace
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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Business Manager employer: Charlotte Tilbury Beauty
Contact Detail:
Charlotte Tilbury Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and mission. Understanding their commitment to empowering beauty and creating emotional connections with customers will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience at Charlotte Tilbury or similar brands. Attend beauty events or workshops to make connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully motivated a team or driven sales. Being able to articulate these experiences will demonstrate your fit for the Business Manager role.
✨Tip Number 4
Stay updated on the latest trends in the beauty industry and Charlotte Tilbury's product launches. Showing your passion and knowledge about their offerings can set you apart as a candidate who truly understands the brand.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Charlotte Tilbury Beauty's mission and values. Familiarise yourself with their products and unique selling points, as this will help you tailor your application to reflect your alignment with their vision.
Tailor Your CV: Make sure your CV highlights relevant experience in sales management, team leadership, and customer service. Use specific examples that demonstrate your ability to drive sales and create exceptional customer experiences, as these are key aspects of the Business Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of the role. Mention how your skills and experiences make you a perfect fit for leading a team and achieving sales targets at Charlotte Tilbury.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you have successfully motivated teams in the past. Provide examples of how you've developed talent and created a positive work environment, as this is crucial for the Business Manager position.
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Understand the Brand
Before your interview, make sure you research Charlotte Tilbury Beauty thoroughly. Familiarise yourself with their products, values, and recent news. This will help you demonstrate your passion for the brand and show that you're aligned with their vision.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching style and how you've driven performance. Highlight any specific achievements related to sales or team development.
✨Emphasise Customer Experience
Charlotte Tilbury places a strong emphasis on creating magical customer experiences. Be ready to discuss how you've previously enhanced customer satisfaction and built emotional connections with clients. Share specific strategies you've used to ensure a memorable shopping experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. This will showcase your entrepreneurial mindset and ability to think limitlessly.