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- Tasks: Lead quality processes for luxury skincare products and ensure compliance with industry standards.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand in the global beauty industry since 2013.
- Benefits: Enjoy flexible hybrid work, 25 days holiday, wellness perks, and a generous product discount.
- Why this job: Be part of a dynamic team driving innovation and quality in a fast-paced environment.
- Qualifications: BSc or M.S. in Chemistry, extensive cosmetic industry experience, and ISO auditing knowledge required.
- Other info: We value diverse backgrounds and encourage applicants with varying experience to apply.
The predicted salary is between 48000 - 72000 £ per year.
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About the role
We are now looking for a Senior Quality Manager to join our Quality team in London, which is part of Product Development team. The Senior Quality Manager will be driving and improving quality processes, to ensure that Charlotte Tilbury products always meet and exceed the brand luxury requirements and that all the product testing and GMP requirements for products are met. By working closely with internal stakeholders such as Product Development, Packaging, Regulatory, Supply teams and externally with third party manufacturers, components suppliers, retailers and distribution centres, the role is essential to ensure the best quality in the development of our award-winning products is achieved.
As a Senior Global Quality Manager you will:
- Oversee and lead the quality-related activities in new developments with a focus on Skin Care projects, working closely with NPD, Packaging, and external suppliers.
- Liaise with the Packaging Development team to manage compatibility tests, line trials, packaging technical specifications and defect range-boards for each new project or if change requests are issued.
- Attend line trials and/or mass production according to the project plans to identify compliance with quality standards.
- Provide approval and ensure product specifications and process parameters are met and properly documented.
- Lead or coordinate Technical Review meetings with external suppliers.
- Implement quality defects standards and request quality control inbound checks at relevant warehouses or TPM.
- Lead the non-conformance process and drive root cause analysis and CAPA implementation internally and with external suppliers within relevant timelines.
- Keep accurate documentation and perform statistical analysis of KPIs, including customer complaints data.
- Monitor suppliers’ compliance with quality requirements and provide regular feedback as part of the performance review process.
- Perform quality audits (as per ISO 22716 and/or ISO 9001) to TPMs and packaging suppliers and be responsible for the closure and regular update of corrective action plans.
Who you will work with
This role reports into the Global Quality Director and will manage one resource (Quality Assistant Manager).
About you
- BSc or M.S. degree in Chemistry or a related scientific field.
- Extensive experience as a Quality and/or Manufacturing Manager in the cosmetic industry.
- Deep knowledge of ISO 22716 and ISO 9001.
- Previous experience as an ISO 22716 auditor is essential.
- Experience with Six Sigma tools such as FMEA or other risk management approaches.
- Excellent analytical skills and attention to detail with a positive approach to problem-solving in a fast-paced environment.
- Fluency in English and outstanding communication skills.
- Proficiency in Microsoft Excel.
- Willingness to travel to manufacturing plants several times a year (mainly based in Europe).
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
Be a part of this values-driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We’re a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog-friendly days and spaces. And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Senior Global Quality Manager employer: Charlotte Tilbury Beauty Ltd
Contact Detail:
Charlotte Tilbury Beauty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Global Quality Manager
✨Tip Number 1
Familiarise yourself with the specific quality standards and regulations in the cosmetics industry, particularly ISO 22716 and ISO 9001. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to maintaining high-quality standards.
✨Tip Number 2
Network with professionals in the beauty and cosmetics sector, especially those who have experience in quality management. Engaging with industry experts can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Stay updated on the latest trends and innovations in cosmetic product development and quality assurance. Being knowledgeable about current market practices will allow you to speak confidently about how you can contribute to Charlotte Tilbury's success.
✨Tip Number 4
Prepare to discuss your experience with Six Sigma tools and methodologies during the interview. Highlighting your analytical skills and problem-solving abilities will show that you are well-equipped to handle the challenges of the Senior Global Quality Manager role.
We think you need these skills to ace Senior Global Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality management within the cosmetic industry. Emphasise your knowledge of ISO standards and any previous roles that involved product testing and compliance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with Charlotte Tilbury's mission. Mention specific experiences that demonstrate your ability to drive quality processes and work collaboratively with teams.
Showcase Analytical Skills: Since the role requires excellent analytical skills, include examples in your application that showcase your problem-solving abilities, particularly in fast-paced environments. Use metrics or outcomes to illustrate your impact.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on continuous improvement in quality processes. This could include implementing new standards, conducting audits, or leading training sessions.
How to prepare for a job interview at Charlotte Tilbury Beauty Ltd
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the cosmetic industry, particularly in quality management. Be prepared to discuss ISO 22716 and ISO 9001 standards, as well as any relevant experience you have with Six Sigma tools like FMEA.
✨Prepare for Technical Questions
Expect to answer technical questions related to product stability protocols and manufacturing processes. Brush up on your knowledge of quality control measures and be ready to provide examples of how you've successfully implemented these in past roles.
✨Emphasise Collaboration Skills
Since the role involves liaising with various teams and external suppliers, highlight your ability to work collaboratively. Share specific examples of how you've effectively communicated and coordinated with different stakeholders to achieve quality objectives.
✨Demonstrate Problem-Solving Abilities
Charlotte Tilbury values a positive approach to problem-solving. Prepare to discuss challenges you've faced in previous roles and how you tackled them, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
