At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the innovative Charlotte Tilbury Beauty team at Selfridges, Manchester.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be part of a global beauty sensation and make a real impact in retail.
- Qualifications: Retail management experience and a passion for the beauty industry are essential.
The predicted salary is between 30000 - 40000 € per year.
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment.
- Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Assistant Business Manager in Manchester employer: Charlotte Tilbury Beauty Ltd
Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With structured career development opportunities, exclusive product launches, and a unique rewards platform, employees are empowered to grow and succeed while delivering outstanding customer experiences. Located in the bustling Selfridges of Manchester, team members enjoy a dynamic environment that celebrates diversity and encourages personal and professional growth.
Contact Detail:
Charlotte Tilbury Beauty Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager in Manchester
✨Tip Number 1
Get to know the brand inside out! Research Charlotte Tilbury's products, values, and recent campaigns. This will not only help you in interviews but also show your genuine passion for the beauty industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for role-play scenarios during interviews. As an Assistant Business Manager, you'll need to demonstrate your customer service skills and team leadership. Practise how you'd handle different situations with customers and team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Charlotte Tilbury Dream Team!
We think you need these skills to ace Assistant Business Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for the beauty industry shine through! Share any experiences or insights that highlight your enthusiasm and knowledge about beauty products and trends.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Assistant Business Manager role. We want to see how you can contribute to our team and help drive our success!
Highlight Your People Skills:As a potential leader, it's crucial to showcase your people management experience. Talk about how you've motivated teams in the past and how you plan to create a positive and cooperative culture at Charlotte Tilbury.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Charlotte Tilbury Beauty Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's history, values, and product range. Understanding what makes the brand unique will help you connect with the interviewers and show your genuine passion for the beauty industry.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to demonstrate your ability to motivate and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive team culture.
✨Prepare for Customer Experience Scenarios
Expect questions about customer service and how you would enhance the customer experience. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you would implement similar strategies at Charlotte Tilbury.
✨Be Ready to Discuss Sales Strategies
Since driving financial results is key to this role, come prepared with ideas on how to meet and exceed sales targets. Think about innovative events or promotions you could propose that align with the brand’s ethos and could unlock commercial success.
