Senior Logistics Manager EMEA in London

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‐coding makeup applications for everyone, everywhere, with an easy‐to‐use, easy‐to‐choose, easy‐to‐gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‐leading growth, innovative retail and product launches fuelled by industry‐leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the role

In Supply Chain, we are uniquely positioned to see our products come to life, end to end – starting with our materials through to the touch point of our brand with consumers. Join us and become both the voice of the customer for supply and the integrator across Sales, Marketing and Finance. Your focus will be ensuring that contracts in place with our EMEA fulfilment providers are optimised to full potential. Your role is critical in providing our Commercial, Customer Supply Chain and Planning teams with resources and service levels that ensure we are considered a well-regarded partner and supplier to our customers.

The role will involve collaborative joint project initiatives that span Supply Chain E2E, reducing cost/waste, working with customers and our contractors to improve Service, Delivery Efficiency and Cost. The role requires a hands-on leader, who is highly detail-oriented while also capable of making strategic, high-level decisions.

We want people who are highly motivated, ready to Disrupt and Innovate as well as Embrace the Challenge to make their mark in a successful company. This will be a career – not just a job! We want the next generation of leaders to Share the Magic of Charlotte Tilbury success - are you ready to Win Together?

As a Senior Logistics Manager EMEA you will:

• Have in-depth knowledge and understanding of contract management, focused on Fulfilment/Logistics activities.
• Understand the importance of Systems infrastructure and real-time data exchange to ensure optimal Service to our Customers and reduced manual intervention.
• Align performance from our fulfilment providers to our customer service metrics and ensure there are Joint Cost 2 Serve Initiatives to improve and support Supply Chain efficiencies.
• Lead and manage Omnichannel Logistics contracts locally to secure internal KPIs as well as Service as Measured by Customer, integrating new Customers and 3PL partners, as required.
• Ensure sufficient capacity and resource at contractors to support business requirements in short, mid and long term, with frequent visits to the Contractors facilities required – particularly at peak times.
• Verify invoices vs. rate card, correct accounting code allocation, analyse cost and present insights on cost drivers and potential improvements.
• Secure a regional blueprint for integration of systems, processes, compliance, insurance, security and technology.
• Lead and manage the team for inventory control in CT Stores and 3PLs – implementing and overseeing regular cycle counting, daily stock reconciliation within the ERP system and promptly investigating discrepancies.
• Manage the 3PL accounts – lead Business Reviews focused on KPIs and Continuous Improvement Initiatives.
• Lead and evolve Cost 2 Serve initiatives aligned to Customer Engagement Strategy and sustainability objectives; focused on Joint Value Creation and Collaboration activities with the Customer to improve Service, Lead Times, Delivery Efficiency, Sustainability and Cost.
• Ensure compliance to governance models for 3PLs – Inventory Control (Reporting), Business Security (including Cyber Attacks) and Customs and Excise.
• Have a vested interest in industry movements and future approaches to logistics and fulfilment services.

About you

• Track record managing and executing contracts, including successful negotiations and securing optimal service levels even in long-standing contracts to ensure continuous improvement and optimum cost efficiencies.
• Intermediate level at Microsoft Excel (able to use VLOOKUP and Pivot Tables).
• Good interpersonal, communication and relationship management skills including ability to influence and communicate at all levels.
• Service mindset, taking ownership to resolve contractual issues with a proactive approach to issues and opportunities as well as understanding the financial impact of decisions.
• Ability to build relationships and be a strong team player both within Contractors, Customers and Charlotte Tilbury wider stakeholder group with focus on improvements to data integration, daily processes and reporting.
• High levels of numeracy and logical reasoning; ability to assimilate and act on complex data and information.
• Understanding of Export and Import procedures a bonus.
• Experience with Netsuite/SAP beneficial, however training on current systems will be provided in role.

Charlotte Tilbury is a fast‐paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values-driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!