National Account Manager - North Europe in London

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‐coding makeup applications for everyone, everywhere, with an easy‐to‐use, easy‐to‐choose, easy‐to‐gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‐leading growth, innovative retail and product launches fuelled by industry‐leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the role: We’re looking for an ambitious National Account Manager to join our dynamic Commercial team sitting in our North Europe function. In this role, you will be responsible for establishing, building, and nurturing strategic partnerships with our retail partners. You will identify new commercial opportunities and negotiate top‐tier reciprocal support to effortlessly bring the Tilbury magic to life in stores and online.

You should have a commercial mindset with a natural ability to achieve creative results and ambitious growth targets. You will be highly numerate, target‐driven, commercially savvy, and passionate about working in the beauty industry.

As a National Account Manager, you will:

• Establish and maintain strong relationships at all levels within your designated accounts, including Buying/Trading, Merchandising, and Marketing, to ensure the Charlotte Tilbury brand achieves maximum voice, visibility, and exposure.
• Conduct successful commercial negotiations on terms, pricing, distribution, space and location, in‐store visibility, and support with Buying and Merchandising teams.
• Develop a comprehensive understanding of retail context, category, and individual store performance to identify retail opportunities and strategic needs.
• Accurately forecast and deliver net sales for defined retailers, meeting all financial targets, deadlines, and budget submissions, while flagging risks and opportunities in a timely and quantified manner.
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, in close collaboration with Supply Chain and Demand Planning.
• Stay agile to react to retail trends and maximise opportunities across retailers, consistently delivering plans to maintain and drive #1 ranking across the estate.

Who you will work with: You will sit within our EU function, within our highly talented Commercial team. You will collaborate with Regional Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer, covering key launches, marketing moments, events, and store/retailer animations, considering both customer acquisition and retention. Regularly review implementation and performance against expectations. You will build strong working relationships with our Retail team, utilising insights from the field and engaging the team in executing trading plans.

About you: You have extensive and proven experience as a National Account Manager, ideally within the beauty, luxury, or fashion industry, though open to other industries. You are highly numerate, target‐driven, commercially savvy, and keen to find creative solutions to challenges! Results‐oriented and proactively solution‐driven with Intermediate Excel and PowerPoint skills. Proven experience in negotiating and excellent relationship‐building and communication skills. An excellent communicator. Confident and comfortable presenting, able to influence and effectively articulate your point of view. You have exceptional organisational skills and can manage multiple stakeholders with ease! Proven experience in managing and coaching, with strong numerical and analytical skills with an eye for detail and rigor. Appetite for learning and development, recognising the pace of change we are undergoing, and being a role model across all teams. Ability to provide a macro‐level view and understanding, form strategies, and quantify business impact. You thrive working to pace, you are able to ruthlessly prioritise and can manage multiple deadlines at any time with ease. A self‐starter with an entrepreneurial can‐do spirit!

Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We’re a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.