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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales at Stansted Airport.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand transforming the global beauty industry since 2013.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards through Tilbury Treats.
- Why this job: Be part of a vibrant culture that celebrates creativity, teamwork, and personal growth in the beauty sector.
- Qualifications: Retail management experience and a genuine passion for beauty are essential; people management skills are a plus.
- Other info: Flexibility to work shifts is required; background checks will be conducted due to airport location.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Business Manager, Charlotte Tilbury – Harrods, Knightsbridge
40 Hours per week, Full Time position, Permanent contract
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
As a Assistant Business Manager you will
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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Assistant Business Manager employer: Charlotte Tilbury Beauty Ltd
Contact Detail:
Charlotte Tilbury Beauty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and mission. Understanding their commitment to customer experience and innovation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've driven sales and motivated teams in previous roles. Highlighting your entrepreneurial spirit can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Charlotte Tilbury Beauty. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your passion for the beauty industry and how it drives your work ethic. Being able to articulate your genuine interest in beauty products and trends will resonate well with the hiring team.
We think you need these skills to ace Assistant Business Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Assistant Business Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Showcase Your Passion: Express your genuine passion for the beauty industry in your cover letter. Mention specific experiences or products that resonate with you and how they relate to Charlotte Tilbury's vision.
Highlight Relevant Experience: Emphasise your retail management and people management experience in your CV. Use specific examples to demonstrate your ability to drive sales, lead a team, and provide exceptional customer service.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and mention why you specifically want to work at Charlotte Tilbury Beauty, referencing their culture and values.
How to prepare for a job interview at Charlotte Tilbury Beauty Ltd
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for the beauty industry during the interview. Share your experiences with beauty products and how they have impacted you, as this will resonate well with the brand's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and drive performance, as this role requires strong people management skills.
✨Understand the Brand
Familiarise yourself with Charlotte Tilbury Beauty's products, values, and recent achievements. Being knowledgeable about the brand will show your commitment and help you stand out as a candidate who truly aligns with their vision.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations, such as improving customer experience or achieving sales targets. Think through your responses and be ready to discuss your strategic planning abilities.