Global Head of Pro in London

AboutCharlotte Tilbury Beauty
Founded in 2013 byworld‑renownedmakeup artist and beauty entrepreneur Charlotte TilburyCBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With oureasy‑to‑use,easy‑to‑choose,easy‑to‑gifticons,we’vebecome one of the mosttalked‑aboutbeauty brands on the planet - and the magic is only growing.
Today,we’rea global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices workhand‑in‑handto shape the Charlotte Tilbury experience -from the glamour of London and the style capitals of Europe,to the energy of the Americas, the vibrant beauty hubs of the Middle East and thefast‑growinginnovation centres across APAC. Every region brings its own sparkle,cultureand community, creating the unmistakable magic of Team Tilbury.
We’rebold.We’redisruptive.We’repowered by creativity,innovationandindustry‑leadingtech. And as we continue to break records across countries,channelsand categories,we’relooking for extraordinary talent to join us.
About the role
The Global Head of Pro is the single accountable owner of Charlotte Tilbury’s global Pro Programme: a dedicated, verified professional membership and revenue channel for makeup artists and approved beauty professionals. The role owns the Pro proposition, commercial plan, member journey and operating model—from recruitment and verification through activation, purchase, retention and VIP development. It is accountable for growing active professional membership, revenue, purchase frequency, basket value, category breadth and long-term member value while protecting programme integrity, profitability and professional relevance.
As Global Head of Pro you will
Own the global pro strategy, annual business plan, budget, forecast and performance targets across revenue, profitability, recruitment, active membership, activation, frequency, AOV, category mix and retention.
Define and continuously strengthen the pro proposition, including eligibility, commercial terms, member benefits, exclusive access, education, products, services, recognition and reasons to remain active.
Build and deliver the global pro recruitment strategy, working with regional teams, Education, PR, Events, academies and Pro Artist ambassadors to recruit verified professionals at scale.
Own the end‑to‑end pro member lifecycle and set the requirements for onboarding, activation, replenishment, retention, reactivation and VIP development, partnering with CRM and Customer Contact Strategy for execution.
Lead the pro‑specific commercial calendar across NPD, core franchises and professional moments, defining the relevant assortment, bundles, offers, tools, accessories, merchandise, exclusives and bulk‑purchase opportunities.
Develop strategic relationships with beauty academies, professional bodies, industry events and approved B2B partners to increase recruitment, programme reach and commercial value.
Own the pro member experience and programme governance, including application and approval standards,