Head of Retail Sales - UK

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

About the role

The Head of Retail Sales is responsible for leading the UK sales team to deliver the overall UK sales performance and strategy, through a high performing regional sales management team. You will deliver the annual strategy and identify risks and opportunities ahead of time, whilst driving entrepreneurial solutions. You will be responsible for the retail staffing & OPEX budget to ensure that the shape of this will deliver the regional strategy, whilst managing costs according to business trends and to maximise profit. You will lead on ensuring that the current estate and new distribution, are set up for success, ease and efficiency, taking into account both the customer and employee journey. You will work closely with the Global teams including, but not limited to the tech, store design and CT.com teams, to constantly improve and evolve retail practises and tools, whilst cross regionally sharing best practise from a sales perspective. You will ensure that all stores have market leading presentation standards, and support in managing stock levels alongside the commercia team, whilst ensuring retail activations are seamless alongside the trade marketing team. Working alongside the Head of Education & Pro, you will have Team Tilbury engagement and productivity as your number 1 priority.

Commercial Leadership

Deliver retail sales in line with forecast commitments, achieving total retail sales across the region, ensuring optimum and consistent KPI performance (as set out within the REOP strategy) with a focus on the full year outlook, utilising your regional managers to deliver/keep you informed of current trade. Propose changes to forecast to the Commercial team and Director of REOP ahead of final sign off of forecast. Sign off both retail sales targets and commission ahead of submission to finance. Deliver rolled up reporting for the region from the regional managers that can be dissected easily and is presentable to Senior Stakeholders. Optimise ways of working alongside the Education and Pro team to dually achieve the annual REOP strategy and sales budget. To be the retail project lead for new distribution. High Performance Team Lead and manage the team of Regional Managers, ensuring each manager has clear objectives in line with the sprint process. Work with the Retail People Partner of the region to support you in the delivery of your people plan for the Field Sales teams. Lead initiatives and actively encourage action plans to address engagement needs identified from the EVS, building a culture of inclusion and motivation for the Field Sales Management and store teams. To review and analyse HR stats and labour turnover for the region, working with the Regional Managers to improve and have consistency. To work with the Head of Education and Pro, to ensure Field team engagement and development are top of mind with robust plans in place, enabling a market leading field team. To make proposals to the Retail Director on how to further drive engagement, optimise productivity. To work with the Senior Operations Manager, to ensure operational excellence, with clear rationale and business case planning.

Retail Sales Strategy

Taking the total REOP annual strategy, define the annual strategy for sales and take through to implementation, reviewing regularly and course correcting as appropriate. Work in close collaboration with the Head of Education and Pro to review launch and sustain plans for all stores and NPD, to ensure all Charlotte Tilbury Beauty stores reach #1 ranking across all partner department stores. Ensure there is clear differentiation between department store concession, free standing stores, and Special

#J-18808-Ljbffr