At a Glance
- Tasks: Oversee hotel operations at night, ensuring exceptional guest experiences and safety.
- Company: Join the award-winning Firmdale Hotels, known for luxury and outstanding service.
- Benefits: Competitive salary, flexible scheduling, health cash plan, and exclusive discounts.
- Other info: Enjoy regular social events and ongoing professional development.
- Why this job: Be part of a dynamic team in a prestigious hotel environment with growth opportunities.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
At Firmdale Hotels, we pride ourselves on delivering exceptional experiences to our guests. If you're passionate about hospitality and thrive in a dynamic environment, we have the perfect opportunity for you to shine. We're currently seeking a Night Manager to become a vital part of our team at the esteemed Charlotte Street Hotel. Firmdale Hotels is renowned for its dedication to excellence in hospitality. With a portfolio of luxury properties, we provide unique and memorable experiences for our guests. At Firmdale, we foster a culture of teamwork, innovation, and unparalleled service, making us a leader in the industry.
As a Night Manager at Charlotte Street Hotel, you'll play a pivotal role in overseeing the smooth operation of our hotel during the overnight hours. Collaborating closely with all managers, you'll ensure that our guests receive the highest level of service across various departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities:
- Act as a liaison between the General Manager, guests, and the operational team, ensuring seamless communication and guest satisfaction.
- Maintain constant vigilance over our service standards, striving for excellence in every aspect of our operations.
- Uphold the security of the hotel during night-time hours, implementing necessary measures to safeguard our guests and property.
- Conduct regular health and safety checks to ensure a safe environment for guests and staff.
- Deliver and uphold the exceptional levels of customer service that Firmdale Hotels is known for, going above and beyond to exceed guest expectations.
- Cultivate strong and professional relationships with guests, ensuring their needs are met promptly and effectively.
- Manage and respond to any incidents or accidents involving guests or team members with professionalism and efficiency.
- Provide operational support to all departments as needed, demonstrating flexibility and adaptability.
- Perform night audit duties and prepare nightly reports for senior managers, contributing to the overall success of the hotel's operations.
What you Need:
- Previous experience as a Night Manager or at the Head of Department level within a 5-star hotel environment.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Strong leadership and motivational abilities, capable of inspiring and guiding a team to success.
- Resilience and drive to uphold high standards, even under pressure.
- Previous knowledge of Micros and Opera systems is desirable, though not essential.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Night Duty Manager in Slough employer: Charlotte Street Hotel
At Firmdale Hotels, we are dedicated to creating a vibrant and supportive work environment that champions teamwork and innovation. As a Night Duty Manager at the prestigious Charlotte Street Hotel, you will enjoy competitive benefits, including access to our financial wellbeing app, ongoing professional development, and exclusive discounts, all while being part of an award-winning team recognised for excellence in hospitality. Join us to not only advance your career but also to contribute to memorable guest experiences in a dynamic and luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Night Duty Manager position or can put in a good word for you.
✨Tip Number 2
Show up at events! Attend hospitality fairs, workshops, or local meet-ups. Engaging with industry professionals face-to-face can open doors that online applications simply can't.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly, express your passion for their brand, and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're genuinely interested in being part of our team at Firmdale Hotels.
We think you need these skills to ace Night Duty Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to providing exceptional service and how you thrive in dynamic environments.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight relevant experience as a Night Manager or in a similar role, and mention any specific skills that align with what we’re looking for at Firmdale Hotels.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture!
How to prepare for a job interview at Charlotte Street Hotel
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially regarding luxury service standards. Familiarise yourself with Firmdale Hotels' values and their unique approach to guest experiences, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. This will help you convey your capability to inspire and motivate others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific scenarios where you managed guest complaints or emergencies effectively. This will highlight your resilience and quick thinking under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's operations or team culture. This not only shows your enthusiasm for the position but also helps you gauge if Firmdale Hotels is the right fit for you.
