At a Glance
- Tasks: Lead the reservations team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Firmdale Hotels, a vibrant and award-winning luxury hotel group.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy regular social events, ongoing training, and a supportive work culture.
- Why this job: Be part of a dynamic team in a renowned hospitality environment with growth opportunities.
- Qualifications: Experience in luxury hospitality and proficiency in Opera system required.
The predicted salary is between 30000 - 32450 £ per year.
Join our vibrant team at Firmdale Hotels, where exceptional service meets unparalleled style. We're on the lookout for a talented individual to fill the role of Reservations Manager at our esteemed Charlotte Street Hotel. As a Reservations Manager, you'll be the driving force behind our reservations department, ensuring seamless operations and exceptional guest experiences. Reporting to the Deputy and General Manager, you'll oversee the day-to-day functioning of the department, handling all incoming reservation inquiries with finesse and precision. Working closely with our management team, you'll need to be both ambitious and adaptable, ready to tackle any challenge that comes your way. Your deep understanding of our hotel rooms and facilities will be key as you manage rates and packages for our valued clients and external partners.
Responsibilities:
- Handle reservations calls and respond to email inquiries promptly and professionally.
- Generate weekly and monthly departmental reports for review by the General Manager.
- Cultivate and maintain strong relationships with colleagues, travel agents, and guests, ensuring a consistently exceptional service experience.
- Manage financial aspects of the reservations department, including budgeting and forecasting.
- Uphold and deliver Firmdale's high standards consistently.
- Address guest complaints promptly and effectively, providing satisfactory resolutions.
- Undertake Duty Manager shifts as required.
What you Need:
- Proven experience in a luxury hospitality setting as a Reservations Manager or Supervisor.
- Proficiency in Opera system is a must.
- Comprehensive knowledge of Front Office operations.
- Exceptional customer service skills with a knack for effective communication.
- Ability to thrive under pressure in a fast-paced environment.
- Keen awareness of current hospitality trends and competitor landscape.
- Meticulous attention to detail and superb organisational abilities.
- Adept at motivating and leading teams through training and solid leadership.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Reservations Manager - London employer: Charlotte Street Hotel
At Firmdale Hotels, we pride ourselves on fostering a dynamic and inclusive work environment where creativity and collaboration thrive. As a Reservations Manager at the Charlotte Street Hotel, you'll benefit from ongoing professional development opportunities, a supportive team culture, and the chance to contribute to memorable guest experiences in one of London's most stylish locations. Join us and be part of a company that values excellence and innovation in hospitality.
