At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
At Firmdale Hotels, we pride ourselves on delivering exceptional experiences to our guests. If you're passionate about hospitality and thrive in a dynamic environment, we have the perfect opportunity for you to shine. We're currently seeking a Night Manager to become a vital part of our team at the esteemed Charlotte Street Hotel.
Firmdale Hotels is renowned for its dedication to excellence in hospitality. With a portfolio of luxury properties, we provide unique and memorable experiences for our guests. At Firmdale, we foster a culture of teamwork, innovation, and unparalleled service, making us a leader in the industry.
As a Night Manager at Charlotte Street Hotel, you'll play a pivotal role in overseeing the smooth operation of our hotel during the overnight hours. Collaborating closely with all managers, you'll ensure that our guests receive the highest level of service across various departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities:- Act as a liaison between the General Manager, guests, and the operational team, ensuring seamless communication and guest satisfaction.
- Maintain constant vigilance over our service standards, striving for excellence in every aspect of our operations.
- Uphold the security of the hotel during night-time hours, implementing necessary measures to safeguard our guests and property.
- Conduct regular health and safety checks to ensure a safe environment for guests and staff.
- Deliver and uphold the exceptional levels of customer service that Firmdale Hotels is known for, going above and beyond to exceed guest expectations.
- Cultivate strong and professional relationships with guests, ensuring their needs are met promptly and effectively.
- Manage and respond to any incidents or accidents involving guests or team members with professionalism and efficiency.
- Provide operational support to all departments as needed, demonstrating flexibility and adaptability.
- Perform night audit duties and prepare nightly reports for senior managers, contributing to the overall success of the hotel's operations.
- Previous experience as a Night Manager or at the Head of Department level within a 5-star hotel environment.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Strong leadership and motivational abilities, capable of inspiring and guiding a team to success.
- Resilience and drive to uphold high standards, even under pressure.
- Previous knowledge of Micros and Opera systems is desirable, though not essential.
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Duty Manager employer: Charlotte Street Hotel
At Firmdale Hotels, we are dedicated to creating a vibrant and inclusive work environment where our team members can thrive. As a Night Duty Manager at the prestigious Charlotte Street Hotel, you will benefit from competitive salaries, flexible scheduling, and a wealth of professional development opportunities, all while being part of an award-winning group known for its exceptional service and unique interiors. Join us to not only advance your career in hospitality but also to enjoy exclusive perks such as discounted gym memberships, complimentary meals, and a supportive culture that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Night Duty Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Firmdale Hotels and understand their values and culture. Be ready to discuss how your experience aligns with their commitment to exceptional service and teamwork.
✨Tip Number 3
Show off your personality! During interviews, let your passion for hospitality shine through. Share stories that highlight your leadership skills and ability to handle pressure, especially during night shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Firmdale team.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to providing exceptional service, as this is what we value at Firmdale Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Duty Manager role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team at Charlotte Street Hotel.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon, making it easy for us to understand your qualifications and enthusiasm for the position.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Charlotte Street Hotel
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality standards and practices. Be ready to discuss how you would maintain high service levels during the night shift, as well as how you would handle guest complaints or emergencies.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, especially in high-pressure situations. Highlight your ability to motivate others and ensure smooth operations.
✨Familiarise Yourself with the Hotel's Values
Research Firmdale Hotels and understand their commitment to excellence in hospitality. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of teamwork and innovation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios you might face as a Night Manager, such as handling a security issue or a guest complaint, and outline how you would approach these situations effectively.
