At a Glance
- Tasks: Provide personalised service to guests and manage reservations with precision.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive hourly rate, financial wellbeing app, health cash plan, and flexible scheduling.
- Other info: Enjoy ongoing training, team activities, and exclusive discounts.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Previous reservation experience and a passion for delivering exceptional service.
Join our dynamic team at Firmdale Hotels and embark on a journey with us at the prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent to elevate our guest experience to new heights. If you're a confident communicator with a passion for impeccable service, this role is tailor-made for you. At Firmdale Hotels, we pride ourselves on delivering exceptional service, and as a Reservations Agent, you'll play a pivotal role in upholding our reputation.
Working alongside our esteemed front office team, you'll be the first point of contact for guests, ensuring every interaction is infused with warmth and professionalism.
Responsibilities:
- Be the face of our hotel by providing personalised service to guests, exceeding their expectations at every touchpoint.
- Master all aspects of our hotel rooms and facilities, enabling you to confidently advise guests and external agents on rates and packages.
- Thrive in a collaborative environment, contributing your energy and expertise to our cohesive team.
- Demonstrate meticulous attention to detail in managing reservations, ensuring accuracy and efficiency.
- Engage with guests and colleagues with clarity and warmth, creating a welcoming atmosphere for all.
What you Need:
- Previous experience in reservation required.
- A keen willingness to collaborate and support your colleagues.
- Dedication to delivering exceptional service with a smile.
- Reflect our commitment to excellence through your professional appearance.
- A meticulous approach to your work, ensuring nothing slips through the cracks.
- Experience using Opera system.
- Bring your passion for hospitality to work every day, energising those around you.
What We Offer:
- Hourly rate of 15.50 - 17.00 per hour inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent - London employer: Charlotte Street Hotel
At Firmdale Hotels, we pride ourselves on fostering a dynamic and inclusive work environment where creativity and collaboration thrive. As a Reservations Manager at the Charlotte Street Hotel, you'll benefit from ongoing professional development opportunities, a supportive team culture, and the chance to contribute to memorable guest experiences in one of London's most stylish locations. Join us and be part of a company that values excellence and innovation in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Charlotte Street Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Charlotte Street Hotel
Don't be shy about reaching out to Charlotte Street Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Charlotte Street Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Charlotte Street Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
