At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join the vibrant team at Charlotte Street Hotel, part of Firmdale Hotels.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy regular social events and ongoing professional development.
- Why this job: Be a key player in a dynamic hospitality environment with growth opportunities.
- Qualifications: Experience in luxury venues and strong leadership skills required.
The predicted salary is between 27144 - 33176 £ per year.
Are you ready to step into an exciting leadership role within the hospitality industry? Firmdale Hotels invites passionate individuals to join our esteemed team as a Food and Beverage Supervisor at our renowned Charlotte Street Hotel. As a Food and Beverage Supervisor, you will play a pivotal role in orchestrating the daily operations of our restaurant, collaborating closely with senior management and team members to uphold our commitment to delivering unparalleled customer service and exceeding guest expectations. This position offers an attractive opportunity for skilled professionals seeking growth and development in a dynamic environment.
Responsibilities:
- Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery.
- Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded.
- Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution.
- Maintain compliance with regulatory standards and internal policies at all times.
- Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency.
- Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment.
- Implement strategies to enhance staff retention and development, nurturing a talented and engaged team.
What you Need:
- Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue.
- Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
- Understanding of current market trends and awareness of potential competitors.
- Proven ability to manage, lead, motivate, and develop a team effectively.
- Strong communication skills, with an emphasis on clarity and professionalism.
- Excellent attention to detail, ensuring precision in all aspects of service delivery.
What We Offer:
- Competitive salary plus service charge and benefits to be discussed at venue.
- Access to Stream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
About Us:
Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Food and Beverage Supervisor employer: Charlotte Street Hotel
Firmdale Hotels is an exceptional employer, offering a vibrant and supportive work culture at the Charlotte Street Hotel in the heart of London's Soho district. With a commitment to employee growth through ongoing training and professional development, we provide a range of benefits including flexible scheduling, health cash plans, and exclusive discounts, all while fostering a team spirit that celebrates creativity and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Charlotte Street Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Charlotte Street Hotel
Don't be shy about reaching out to Charlotte Street Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Charlotte Street Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Charlotte Street Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
