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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the renowned Firmdale Hotels with a focus on excellence.
- Benefits: Competitive salary, health cash plan, discounts, and flexible scheduling.
- Other info: Enjoy ongoing training, social events, and a supportive work environment.
- Why this job: Lead a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Night Manager to oversee operations at the Charlotte Street Hotel during overnight hours.
Responsibilities
- Act as a liaison between the General Manager, guests, and the operational team, ensuring seamless communication and guest satisfaction.
- Maintain constant vigilance over service standards, striving for excellence in every aspect of operations.
- Uphold the security of the hotel during night-time hours, implementing necessary measures to safeguard guests and property.
- Conduct regular health and safety checks to ensure a safe environment for guests and staff.
- Deliver and uphold the exceptional levels of customer service that Firmdale Hotels is known for, exceeding guest expectations.
- Cultivate strong and professional relationships with guests, ensuring their needs are met promptly and effectively.
- Manage and respond to incidents or accidents involving guests or team members with professionalism and efficiency.
- Provide operational support to all departments as needed, demonstrating flexibility and adaptability.
- Perform night audit duties and prepare nightly reports for senior managers.
Qualifications
- Previous experience as a Night Manager or at the Head of Department level within a 5‑star hotel environment.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Strong leadership and motivational abilities, capable of inspiring and guiding a team to success.
- Resilience and drive to uphold high standards, even under pressure.
- Previous knowledge of Micros and Opera systems is desirable, though not essential.
Benefits
- Competitive salary plus service charge (to be discussed at venue).
- Access to Wagestream, a financial wellbeing app.
- Health cash plan, including contributions towards dental, optical, alternative and complementary therapies.
- Discounts on cinema tickets, gym memberships, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development and fully funded English lessons.
- Regular social events, team activities and fitness sessions.
- Cycle to work scheme and annual long service awards.
- One paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts and product perks.
Equal Employment Opportunity
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we require all applicants to be eligible to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Manager in City of Westminster employer: Charlotte Street Hotel
Contact Detail:
Charlotte Street Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 5-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you know of any events or job fairs related to the hotel industry, make sure to attend. It’s a great way to meet potential employers face-to-face and leave a lasting impression.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to hotels you’re interested in. A quick email expressing your enthusiasm for their team can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in joining our team at Firmdale Hotels.
We think you need these skills to ace Night Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Manager role. Highlight your previous experience in a 5-star hotel environment and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and pay attention to detail. We love a well-structured application that showcases your ability to communicate effectively!
Demonstrate Your Leadership Qualities: In your application, share examples of how you've led teams or managed operations in high-pressure situations. We’re looking for someone who can inspire others, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Firmdale Hotels!
How to prepare for a job interview at Charlotte Street Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the Charlotte Street Hotel thoroughly. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Night Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you motivated your team and ensured high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of specific situations where you managed guest complaints or emergencies, and be ready to discuss your thought process and actions taken.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked about how you would liaise between departments or handle guest interactions, so be prepared to demonstrate your verbal and written communication prowess.