At a Glance
- Tasks: Lead our reservations team, ensuring exceptional guest experiences and smooth operations.
- Company: Join the vibrant team at Firmdale Hotels, known for style and service.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Make a real impact in luxury hospitality while developing your career.
- Qualifications: Experience in luxury hospitality and proficiency in Opera system required.
The predicted salary is between 31500 - 38500 £ per year.
Join our vibrant team at Firmdale Hotels, where exceptional service meets unparalleled style.
We're on the lookout for a talented individual to fill the role of Reservations Manager at our esteemed Charlotte Street Hotel.
As a Reservations Manager, you'll be the driving force behind our reservations department, ensuring seamless operations and exceptional guest experiences.
Reporting to the Deputy and General Manager, you'll oversee the day-to-day functioning of the department, handling all incoming reservation inquiries with finesse and precision.
Working closely with our management team, you'll need to be both ambitious and adaptable, ready to tackle any challenge that comes your way.
Your deep understanding of our hotel rooms and facilities will be key as you manage rates and packages for our valued clients and external partners.
Responsibilities
- Handle reservations calls and respond to email inquiries promptly and professionally.
- Generate weekly and monthly departmental reports for review by the General Manager.
- Cultivate and maintain strong relationships with colleagues, travel agents, and guests, ensuring a consistently exceptional service experience.
- Manage financial aspects of the reservations department, including budgeting and forecasting.
- Uphold and deliver Firmdale's high standards consistently.
- Address guest complaints promptly and effectively, providing satisfactory resolutions.
- Undertake Duty Manager shifts as required.
What you Need
- Proven experience in a luxury hospitality setting as a Reservations Manager or Supervisor.
- Proficiency in Opera system is a must.
- Comprehensive knowledge of Front Office operations.
- Exceptional customer service skills with a knack for effective communication.
- Ability to thrive under pressure in a fast-paced environment.
- Keen awareness of current hospitality trends and competitor landscape.
- Meticulous attention to detail and superb organisational abilities.
- Adept at motivating and leading teams through training and solid leadership.
What We Offer
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
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Reservations Manager employer: Charlotte Street Hotel - Management
At Firmdale Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional service and employee well-being. As a Reservations Manager at the Charlotte Street Hotel, you'll enjoy competitive salaries, flexible scheduling, and numerous benefits including access to our financial wellbeing app, ongoing training opportunities, and exclusive discounts. Join us for a rewarding career where your contributions are valued and celebrated in a dynamic hospitality environment.
Contact Details:
Charlotte Street Hotel - Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Charlotte Street Hotel - Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Charlotte Street Hotel - Management
Don't be shy about reaching out to Charlotte Street Hotel - Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Charlotte Street Hotel - Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Charlotte Street Hotel - Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
