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- Tasks: Oversee hotel operations at night, ensuring exceptional guest experiences and safety.
- Company: Join Firmdale Hotels, a leader in luxury hospitality with a focus on teamwork and innovation.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in a vibrant environment.
- Qualifications: Experience in a 5-star hotel and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Firmdale Hotels, we pride ourselves on delivering exceptional experiences to our guests. If you're passionate about hospitality and thrive in a dynamic environment, we have the perfect opportunity for you to shine. We're currently seeking a Night Manager to become a vital part of our team at the esteemed Charlotte Street Hotel.
Firmdale Hotels is renowned for its dedication to excellence in hospitality. With a portfolio of luxury properties, we provide unique and memorable experiences for our guests. At Firmdale, we foster a culture of teamwork, innovation, and unparalleled service, making us a leader in the industry.
As a Night Manager at Charlotte Street Hotel, you'll play a pivotal role in overseeing the smooth operation of our hotel during the overnight hours. Collaborating closely with all managers, you'll ensure that our guests receive the highest level of service across various departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities- Act as a liaison between the General Manager, guests, and the operational team, ensuring seamless communication and guest satisfaction.
- Maintain constant vigilance over our service standards, striving for excellence in every aspect of our operations.
- Uphold the security of the hotel during night-time hours, implementing necessary measures to safeguard our guests and property.
- Conduct regular health and safety checks to ensure a safe environment for guests and staff.
- Deliver and uphold the exceptional levels of customer service that Firmdale Hotels is known for, going above and beyond to exceed guest expectations.
- Cultivate strong and professional relationships with guests, ensuring their needs are met promptly and effectively.
- Manage and respond to any incidents or accidents involving guests or team members with professionalism and efficiency.
- Provide operational support to all departments as needed, demonstrating flexibility and adaptability.
- Perform night audit duties and prepare nightly reports for senior managers, contributing to the overall success of the hotel's operations.
- Previous experience as a Night Manager or at the Head of Department level within a 5-star hotel environment.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Strong leadership and motivational abilities, capable of inspiring and guiding a team to success.
- Resilience and drive to uphold high standards, even under pressure.
- Previous knowledge of Micros and Opera systems is desirable, though not essential.
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Night Manager in London employer: Charlotte Street Hotel - Management
Contact Detail:
Charlotte Street Hotel - Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Firmdale Hotels. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories of how you've gone above and beyond for guests in the past – it’s all about making a memorable impression.
✨Tip Number 3
Be prepared with questions! Research Firmdale Hotels and come armed with thoughtful questions about their operations and culture. This shows you're genuinely interested and ready to contribute to their exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at Firmdale Hotels.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you thrive in dynamic environments.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Night Manager role. Mention your previous experience in 5-star hotels and how it aligns with our commitment to excellence at Firmdale Hotels.
Highlight Your Communication Skills: Since communication is key in this role, emphasise your excellent verbal and written skills. Give examples of how you've effectively liaised between teams and guests in past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Charlotte Street Hotel - Management
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially regarding luxury service standards. Familiarise yourself with Firmdale Hotels' values and how they prioritise guest experiences. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to motivate others and maintain high standards, even under pressure.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as guest complaints or security issues during the night shift. Think through potential scenarios and how you would respond effectively. This will help you convey your problem-solving skills and commitment to guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the Night Manager role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.