At a Glance
- Tasks: Assist guests with luggage and ensure a seamless concierge experience.
- Company: Join the vibrant team at Charlotte Street Hotel, part of Firmdale Hotels.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a close-knit community delivering exceptional hospitality in a unique environment.
- Qualifications: Passion for hospitality, strong interpersonal skills, and a valid UK Driving License.
The predicted salary is between 21150 - 25850 £ per year.
Are you ready to embark on an exciting journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic and personable
Luggage Porter to become an integral part of our esteemed team.
At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests.
With a reputation for excellence in hospitality, we create vibrant and unique environments that leave a lasting impression.
Joining us means becoming part of a close-knit community dedicated to providing exceptional service and fostering a welcoming atmosphere.
As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience.
Working alongside our front office team, you'll embody the values of impeccable service, attention to detail, and genuine warmth.
Responsibilities
- Assist guests with luggage handling, ensuring prompt and efficient service.
- Collaborate closely with the concierge desk to fulfil guest requests and inquiries.
- Maintain a welcoming and professional demeanour, providing assistance and guidance to guests as needed.
- Uphold the highest standards of presentation and cleanliness in all guest areas.
- Work collaboratively with colleagues to ensure a smooth and cohesive guest experience.
- Demonstrate a proactive approach to problem-solving and guest satisfaction.
- Embrace our culture of continuous improvement, contributing ideas and initiatives to enhance the guest experience.
- What you Need
- A genuine passion for hospitality and a dedication to delivering exceptional service.
- A valid UK Driving License (manual required).
- Strong interpersonal skills and the ability to engage with guests in a friendly and professional manner.
- Impeccable presentation and a warm, welcoming demeanour.
- A keen eye for detail and a proactive approach to guest satisfaction.
- The ability to thrive in a fast-paced, team-oriented environment.
- Flexibility to work various shifts, including evenings and weekends.
- Previous experience in a similar role is advantageous but not essential.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality.
Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.
With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it.
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Luggage Porter employer: Charlotte Street Hotel - Concierge
At Firmdale Hotels, we are dedicated to creating a vibrant and inclusive work environment where every team member can thrive. As a Luggage Porter at Charlotte Street Hotel, you will enjoy competitive pay, flexible scheduling, and a wealth of benefits including health plans, ongoing training, and opportunities for professional development. Located in the lively Fitzrovia area, you'll be part of a close-knit community that values exceptional service and fosters a culture of continuous improvement, making it an exciting place to grow your career in hospitality.
Contact Details:
Charlotte Street Hotel - Concierge Recruitment Team
