Regional Director, Outreach (OH, Cleveland)

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You’ll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state‑wide or multi‑state region, supporting the Directors and Managers that represent Charlie Health in the region. You’ll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at‑risk youth. You’ll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health’s programs. Our team is comprised of passionate, forward‑thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live‑saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Support new admissions goals; this role will be responsible for the team’s overall performance which may include carrying a book subject to current team size and growth.
• Manage and lead a team of Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceeded.
• Measure and own KPIs across your region, reporting upwards on a monthly basis.
• Develop and operationalize GTM strategy for efficient new market penetration.
• Create, build, and manage relationships with referral sources across priority markets.
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships.
• Design strategies to better support and engage referral partners across different channels.
• Deepen Charlie Health’s penetration across existing partnerships.
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call.
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies.
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals.

Requirements

• Must be based in Cleveland, OH.
• 10+ years of business development experience, including 3+ years of experience in sales leadership.
• 5+ years of experience in behavioral health or healthcare strongly preferred.
• Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies.
• Work authorized in the United States and native or bilingual English proficiency.
• Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / outreach setting.
• Experience managing, coaching, and motivating a business development team.
• Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs.
• Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style.
• Ability to energize, communicate, and build rapport at all levels within an organization.
• Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners.
• Must have reliable transportation, a valid driver’s license, and the ability to drive up to 1‑hour each way on a regular basis.
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast‑paced, fluid environment.
• Expert in advising, presenting to, and persuading senior corporate personnel.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.