Outreach Manager (Northern NY, Upstate) in Redruth

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Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, yet too often they face barriers to care. From limited local options and long wait times to treatments that lack personalization, behavioral health can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life‐saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and supportive communities. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

About the Role: The Outreach team is the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll build relationships with clinical partners in your local community and provide much‐needed resources to thousands of people struggling with their mental health. You’ll be a champion of Charlie Health and ensure that every potential patient, parent, and provider can access our programs. Your work will directly impact our communities and will involve both field engagement and strategic collaboration.

Responsibilities:

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4–5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health's penetration across existing partnerships
• Attend and lead educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform marketing and product strategies
• Work closely with internal partners—including marketing, product, client success, and legal—to deliver on GTM goals

Requirements:

• Must be based in the North Country, NY area
• Must be fluent in English
• 1–4 years of proven sales experience; owning & over‐achieving KPIs is a plus
• Experience selling to or working with healthcare organizations is a plus
• Ability to travel locally with reliable transportation & valid driver's license (within ~1‐hour driving distance) 4–5 days/week for meetings with potential referral partners
• Ability to energize, advise & persuade senior corporate personnel
• Strong interpersonal, relationship‐building, and listening skills with a consultative style
• Strong project‐management skills, with a demonstrable ability to corral and manage details in a fast‐paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits: Charlie Health is pleased to offer comprehensive benefits to all full‐time, exempt employees.

Additional Information: The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance‐based bonus. Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.

Our Values:

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.