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- Tasks: Help customers via Freshdesk and social media, create tutorials, and manage accounts.
- Company: Join Charlie Creative Lab Ltd, a vibrant multimedia agency supporting creators worldwide.
- Benefits: Enjoy competitive pay, fully remote work, flexible hours, and 4 weeks paid holiday.
- Why this job: Be part of a passionate team in a creative industry with opportunities for growth.
- Qualifications: Fluent in English and Italian, experience with ticket management, and strong Excel skills required.
- Other info: Initial 3-month trial with potential for permanent position upon success.
CUSTOMER SERVICE ADVISOR (ITALIAN SPEAKING) / LONDON (FULLY REMOTE) / PART TIME & FULL TIME / UP TO £12 PER HOUR Are you a bilingual Customer Service professional, looking for an exciting new challenge? If so, we have an amazing opportunity, with flexible hours, working alongside a great team of people! Charlie Creative Lab Ltd is a fast-growing group of international multimedia agencies, based in the UK, Italy, and Cyprus. We provide full consultancy services to a diverse range of international multimedia producers, including self-publishers, YouTubers, and content creators across platforms like TikTok. Our team is passionate about supporting the creative industries, and we are committed to fostering a collaborative and innovative work environment. As we continue to expand our operations, we are looking for a talented Customer Service Advisor to join our rapidly growing team (must be fluent in both English & Italian). This will initially be a 3 month trial – made permanent upon successful completion. What’s in it for me? * Competitive pay, up to £12 per hour. * Fully remote working. * Will consider part time (25-27 hours per week) and full time (38-40 hours). * Friendly working hours, between 9am and 5pm. * 4 weeks paid holiday. * 1 week full sick pay. Key Responsibilities of the Customer Service Advisor: * You will respond to customers and direct tickets to the appropriate departments via Freshdesk and social media. * Create tutorial videos and documentation, as well as maintain a video archive of helpful responses for customers and colleagues. * Setting up new accounts for our publishing house on distributor platforms. * Occasionally, you must call our suppliers in the US to request information about customer account issues. * You will talk with customers over the phone and respond to emails. Skills & Experience Required: * Experience with FreshDesk or similar ticket management platforms, both as a user and internally within a company. * Experience using Google Drive and the Microsoft Office Suite. * Excel proficiency is essential. * A caring and patient attitude towards customers. * Knowledge and use of video editing platforms. * Ability to quickly learn and adapt to new platforms. * Confidence in speaking on the phone in English and Italian. What’s Next? If you have the enthusiasm and skillset to hit the ground running in this Customer Service Advisor position, we would love to hear from you. APPLY NOW for immediate consideration
Customer Service Advisor Italian Speaking employer: Charlie Creative Lab Ltd
Contact Detail:
Charlie Creative Lab Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Italian Speaking
✨Tip Number 1
Familiarize yourself with Freshdesk and similar ticket management platforms. Since you'll be using these tools daily, having a solid understanding of how they work will give you an edge during the interview.
✨Tip Number 2
Brush up on your video editing skills! Since creating tutorial videos is part of the job, showcasing any relevant experience or projects can demonstrate your capability and creativity.
✨Tip Number 3
Practice your phone communication skills in both English and Italian. Being confident and clear when speaking to customers will be crucial, so consider role-playing common customer service scenarios.
✨Tip Number 4
Research Charlie Creative Lab Ltd and their work in the multimedia industry. Understanding their mission and values will help you align your answers during the interview and show your genuine interest in the company.
We think you need these skills to ace Customer Service Advisor Italian Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both English and Italian in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Relevant Experience: Detail your experience with customer service, particularly if you've used Freshdesk or similar platforms. Provide specific examples of how you've handled customer inquiries or resolved issues.
Demonstrate Technical Proficiency: Mention your familiarity with Google Drive, Microsoft Office Suite, and any video editing platforms. Highlight your Excel skills, as they are essential for this role.
Express Your Passion: In your cover letter, convey your enthusiasm for supporting the creative industries and your desire to work in a collaborative environment. This will resonate well with the company's values.
How to prepare for a job interview at Charlie Creative Lab Ltd
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and Italian, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Familiarize Yourself with Freshdesk
As experience with Freshdesk is essential, make sure you understand how it works. If you have prior experience, be ready to discuss specific scenarios where you used it effectively. If not, do some research and familiarize yourself with its features.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare examples from your past experiences that showcase your problem-solving skills, patience, and ability to handle difficult situations with care.
✨Highlight Your Technical Skills
The job mentions proficiency in Excel and video editing platforms. Be ready to discuss your experience with these tools, including any specific projects you've worked on. This will show that you're technically savvy and can adapt to the company's needs.
