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- Tasks: Deliver exceptional customer service and support sales both online and in-person.
- Company: Join Charlie Bears, a beloved brand celebrating 20 years of creativity and craftsmanship.
- Benefits: Part-time hours with opportunities for extra shifts during peak times.
- Why this job: Be part of a passionate team that brings joy to collectors and gift-givers alike.
- Qualifications: Experience in customer service or sales, strong communication skills, and a friendly attitude.
- Other info: Dynamic role in a fast-paced environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 1200 - 1600 £ per month.
Charlie Bears are the makers of bears with personalities. Since being founded by Charlotte and William Morris in 2005, the brand has captured the hearts of collectors around the world with its beautifully hand-crafted, highly sought-after bears and characters. Now celebrating our 20th anniversary, Charlie Bears has grown from a single beloved brand into a house of brands, each with its own distinctive identity and purpose. Our four unique brands are designed to delight a diverse audience, from passionate collectors to thoughtful gift-givers, offering a bear or character to suit every occasion, sentiment, and personality. At Charlie Bears, creativity, craftsmanship, and care are at the heart of everything we do.
This position is part-time (24 hours per week) and working days will be Monday, Friday and Saturday. There will be the opportunity to work additional hours during the year to support company events and peak trading times. We are looking for a confident and enthusiastic Customer Service & Sales Assistant to join our team. This role plays a key part in delivering exceptional customer experience across all direct communication channels, as well as supporting sales both online and in person.
The successful candidate will be comfortable handling customer enquiries, resolving complaints, and supporting customers throughout their purchasing journey. You will also help welcome and assist visitors to our on-site shop and Gallery, ensuring every interaction reflects our brand values and high standards of service.
Key Responsibilities- Provide outstanding customer service across all direct channels, including email, telephone and social media.
- Confidently handle customer queries and complaints, working proactively to find appropriate and timely resolutions.
- Process customer orders and assist with pre-orders using ecommerce platforms.
- Work towards individual and team sales targets and KPIs.
- Support customers with product information, order queries, and after-sales support.
- Welcome and assist customers visiting our on-site shop and Gallery, delivering a warm and professional in-person experience.
- Accurately manage order administration and customer records.
- Multitask effectively in a busy sales environment, ensuring tasks are completed efficiently and to a high standard.
- Maintain strong organizational skills to balance customer service, sales activity, and administrative responsibilities.
- Support additional company events and peak trading periods when required.
- Proven experience in a customer service or sales-focused role.
- Confidence handling customer complaints and resolving issues professionally.
- Strong communication skills, both written and verbal.
- Experience using BigCommerce or a similar e-commerce platform.
- Ability to work towards sales targets and KPIs.
- Highly organised with the ability to multitask in a fast-paced environment.
- Friendly, confident, and professional manner when dealing with customers.
- Experience working with luxury, collectible, or premium retail products.
- Experience supporting both online and in-person sales environments.
- Familiarity with social media customer interactions.
Customer Service & Sales Assistant in Launceston employer: Charlie Bears Limited
Contact Detail:
Charlie Bears Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Assistant in Launceston
✨Tip Number 1
Get to know Charlie Bears and their unique brands inside out! When you walk into that interview, show us your passion for the products. Share your favourite bear or character and why it resonates with you. This personal touch can really set you apart!
✨Tip Number 2
Practice your customer service skills before the big day! Think of common customer queries and complaints, and how you'd handle them. We want to see your confidence in action, so role-play with a friend or family member to nail those responses.
✨Tip Number 3
Don’t forget to showcase your sales experience! Bring examples of how you've met or exceeded sales targets in the past. We love seeing candidates who are not just about providing great service but also driving sales – it’s a win-win!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Charlie Bears family. Let’s make this happen together!
We think you need these skills to ace Customer Service & Sales Assistant in Launceston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love creativity and authenticity, so don’t be afraid to show us who you are. Remember, we’re looking for someone who can connect with our customers just like our bears do!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service & Sales Assistant. Highlight your experience in customer service and sales, and how you’ve handled queries or complaints in the past. This will help us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to see your strengths without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us you’re keen on joining the Charlie Bears family!
How to prepare for a job interview at Charlie Bears Limited
✨Know the Brand Inside Out
Before your interview, take some time to research Charlie Bears and their unique offerings. Understand their values, the craftsmanship behind their products, and what makes them special. This knowledge will not only impress your interviewers but also help you connect your experience with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service or resolved complaints effectively. Be ready to discuss how you handle difficult situations and ensure that every customer interaction reflects a positive experience.
✨Demonstrate Your Sales Acumen
Since this role involves meeting sales targets, think of specific instances where you've successfully contributed to sales goals. Highlight your ability to work towards KPIs and how you can bring that same energy to Charlie Bears, whether online or in-person.
✨Practice Your Communication Style
As communication is key in this role, practice articulating your thoughts clearly and confidently. Whether it's through email, phone, or face-to-face interactions, being able to convey information effectively will set you apart. Consider role-playing common customer scenarios to refine your approach.
