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- Tasks: Become the go-to person for product knowledge and customer support.
- Company: Join Finstral, a leading manufacturer with 50+ years of experience in doors and windows.
- Benefits: Enjoy a competitive salary, health benefits, pension, laptop, and mobile phone.
- Why this job: Be part of a growing team in the UK and gain valuable technical skills.
- Qualifications: Excellent customer service skills and technical knowledge are essential; training provided.
- Other info: Full month of training in Holland on product range and software.
Technical Support Operative – Borehamwood £35,000 – £38,000 basic, plus benefits Client, Job Role, and expectations With 50+ years’ experience within the industry, Finstral have developed an enviable reputation as a leading manufacturer and installer of doors and windows and associated products, providing continuous solutions and ongoing support to their client base as a one stop shop. The business has achieved strong YOY growth across Europe but are now looking to increase their presence in the UK through its market potential and business strategy. Finstral currently have a turnover of circa €350 Million and are looking to increase this substantially within the UK market. To support and achieve these objectives, Finstral is partnering with Charlesworth Kennedy to appoint several key personnel, one of these being a Technical Support Operative. It is anticipated that this will be one of the first steps in developing the wholly owned subsidiary in the UK, include a full team of professionals and customer support. Key Accountabilities include: • Becoming the go to person in the UK for product knowledge and support • Record customer interactions, troubleshooting steps, and resolutions • Install updates to software and operating systems • Give accurate quotes to customers and clients • Act as the go between HQ, manufacturing and the customer • Be the face and guide for customers around the showroom offering technical advice Experience • The successful candidate will have excellent customer service skills, be technically minded, and have experience with associated software packages. • Ideally the successful candidate will have a proven track record of technical knowledge in the fenestration industry. • However, individuals from allied sectors such as the architectural ironmongery, security and supplies into construction distributors, architects, service engineering, specifiers or contractors will also be considered. • The ability to absorb new product information is also important. *There will be a full month’s training provided in Holland on the product range and software* Package / Remuneration: The remuneration package offered at this stage is subject to the experience of the candidate, but will likely include the following: Basic Salary: Between £35,000 – £38,000 Additional: Health, Pension, laptop, mobile phone Contact James Dawson Lead Consultant
Technical Support employer: Charlesworth Kennedy Ltd
Contact Detail:
Charlesworth Kennedy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarize yourself with the fenestration industry and related products. Understanding the technical aspects of doors and windows will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Building relationships in the industry can lead to valuable referrals and insights about the role.
✨Tip Number 3
Prepare to discuss how you handle troubleshooting and problem-solving scenarios. Being able to articulate your thought process will demonstrate your technical mindset.
✨Tip Number 4
Research Finstral's product range and recent developments in the UK market. Showing that you are proactive and informed about the company will impress potential employers.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Operative position. Understand the key accountabilities and required experience, especially in customer service and technical knowledge.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in technical support or related fields. Mention specific software packages you are familiar with and any relevant industry knowledge.
Showcase Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples of how you've successfully assisted customers in the past. This could include resolving issues, providing technical advice, or managing customer interactions.
Tailor Your Application: Customize your application materials to reflect the values and goals of Finstral. Show your enthusiasm for their growth in the UK market and how you can contribute to their objectives as a Technical Support Operative.
How to prepare for a job interview at Charlesworth Kennedy Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your technical knowledge related to the fenestration industry. Be prepared to discuss specific products and software you have experience with, as this will demonstrate your expertise and suitability for the role.
✨Highlight Customer Service Skills
Since excellent customer service is a key requirement, think of examples from your past experiences where you successfully resolved customer issues or provided exceptional support. This will show that you can be the go-to person for product knowledge and support.
✨Prepare for Product Training
Understand that there will be a month of training in Holland. Express your enthusiasm for learning new products and how quickly you can absorb new information. This will indicate your readiness to adapt and grow within the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth strategy in the UK and how the Technical Support Operative role fits into that vision. This shows your interest in the company and helps you understand how you can contribute to their objectives.
