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- Tasks: Lead a team to ensure an unforgettable customer experience in a vibrant pub setting.
- Company: The Old Cock Inn, a charming pub and restaurant in Harpenden.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Why this job: Join a fun, supportive team and develop your career in hospitality.
- Qualifications: Previous leadership experience and a passion for food and drink.
- Other info: Great prospects and a dynamic work environment await you!
The predicted salary is between 12 - 14 £ per hour.
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We are what you might call a 'proper pub' serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
Duties Include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Requirements:
- Previous Leadership experience in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and your teams
We Will Offer You a Great Package:
- £12.71 - £13.50 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Supervisor employer: Charles Wells
Contact Detail:
Charles Wells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub scene! Familiarise yourself with local pubs and restaurants, especially those that are similar to The Old Cock Inn. This will help you understand the vibe and customer expectations, making you a more appealing candidate.
✨Tip Number 2
Network like a pro! Chat with people in the industry, attend local events, or even pop into The Old Cock Inn for a drink. Building connections can lead to job opportunities that aren’t advertised.
✨Tip Number 3
Show off your leadership skills! When you get the chance to meet potential employers, share examples of how you've successfully led a team in a busy environment. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Old Cock Inn.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and beer shine through! We love seeing candidates who are genuinely excited about the hospitality industry and can share their experiences with us.
Tailor Your CV: Make sure to customise your CV to highlight your previous leadership experience in hospitality. We want to see how you've successfully managed teams and delivered excellent customer service in fast-paced environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Supervisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Old Cock Inn!
How to prepare for a job interview at Charles Wells
✨Know the Pub Inside Out
Before your interview, make sure you’re familiar with The Old Cock Inn’s menu and offerings. Understand their craft beers, real ales, and food options so you can confidently discuss them during the interview. This shows your enthusiasm and passion for what they do.
✨Showcase Your Leadership Skills
Prepare examples from your previous roles where you demonstrated leadership in a hospitality setting. Think about times when you resolved conflicts, motivated your team, or improved customer service. This will help you illustrate that you have the experience they’re looking for.
✨Emphasise Customer Service Excellence
Be ready to talk about how you ensure a great customer journey. Share specific instances where you went above and beyond for guests, as this aligns perfectly with their goal of providing a second-to-none experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their team culture, training opportunities, or how they handle busy periods. This not only shows your interest but also helps you gauge if it’s the right fit for you.
