At a Glance
- Tasks: Deliver exceptional customer experiences and support a vibrant team in a lively venue.
- Company: Cox’s Yard, an iconic riverside destination in Stratford-upon-Avon.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Flexible roles across various areas with clear progression opportunities.
- Why this job: Join a fun, supportive team where your ideas and personality truly matter.
- Qualifications: Friendly, proactive attitude with great communication skills; hospitality experience is a plus.
The predicted salary is between 8.8 - 12.71 € per hour.
About Cox’s Yard
Cox’s Yard is Stratford‑upon‑Avon’s iconic riverside destination, home to a vibrant bar and restaurant, coffee shop, live entertainment space, and boutique accommodation. We’re a lively, people‑focused venue where no two days are the same and great hospitality is at the heart of everything we do. As we continue to grow and evolve, we’re building a team that shares our energy, creativity, and passion for people. Joining Cox’s Yard means being part of a supportive, hands‑on environment where your ideas and personality genuinely matter.
If you’re excited by lively venues, love working with people, and want to be part of a standout destination in the heart of Stratford‑upon‑Avon, we’d love to hear from you.
Position
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth‑watering food offering.
Front of House Duties Include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
We’re looking for people who are friendly, proactive, and comfortable in a fast‑paced, guest‑focused environment. Experience in hospitality is helpful, but what matters most is great communication, teamwork, and a genuine passion for people. Our multi‑venue site includes a bar and restaurant, coffee shop, live entertainment space, and boutique accommodation — so flexibility and a willingness to learn across different areas are a real advantage. Whether you’re new to hospitality or bringing solid experience, we offer structured training, development opportunities, and clear progression routes for those who want to grow.
Benefits
- £8.80 - £12.71 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Front of House Team Member in Stratford-upon-Avon employer: Charles Wells
Cox’s Yard is an exceptional employer located in the heart of Stratford-upon-Avon, offering a vibrant and dynamic work environment where great hospitality is paramount. With a strong focus on employee growth, we provide structured training, clear progression routes, and a fun, supportive culture that values your ideas and personality. Join us to be part of a lively team that thrives on creativity and passion for people, all while enjoying competitive pay, generous benefits, and a fantastic working atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Stratford-upon-Avon
✨Tip Number 1
Get to know Cox’s Yard! Before your interview, check out their vibe online. Familiarise yourself with their menu and events. This shows you’re genuinely interested and ready to jump in!
✨Tip Number 2
Practice your people skills! Since this role is all about great hospitality, think of some examples where you've gone above and beyond for customers. Share these stories during your chat!
✨Tip Number 3
Be flexible and open-minded! Cox’s Yard loves a team player who can adapt. Mention your willingness to learn different roles and how you thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re keen on being part of the team at Cox’s Yard. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Team Member in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you tick and why you’re excited about joining our lively team at Cox’s Yard.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience or skills that match the job description, like your ability to work in a fast-paced environment or your passion for great customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our fantastic team at Cox’s Yard!
How to prepare for a job interview at Charles Wells
✨Know the Venue Inside Out
Before your interview, take some time to research Cox’s Yard. Familiarise yourself with their menu, the types of events they host, and their overall vibe. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Front of House Team Member, great communication is key. Be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation.
✨Demonstrate Flexibility and Team Spirit
Cox’s Yard values teamwork and adaptability. During the interview, highlight your ability to work well in a fast-paced environment and your willingness to learn different roles. Share experiences where you’ve collaborated with others to achieve a common goal.
✨Bring Your Personality to the Table
Cox’s Yard is all about energy and creativity, so don’t be afraid to let your personality shine through. Be genuine and enthusiastic about the role, and don’t hesitate to share your ideas on how to enhance the customer experience.
