At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences in a lively venue.
- Company: Cox’s Yard, an iconic riverside destination in Stratford-upon-Avon.
- Benefits: Competitive pay, tips, 28 days holiday, and career development opportunities.
- Other info: Enjoy discounts, a great working environment, and excellent career prospects.
- Why this job: Join a fun, supportive team where your ideas and personality truly matter.
- Qualifications: Strong communication skills and a passion for leading a team.
The predicted salary is between 13 - 14 £ per hour.
Company Description
Cox’s Yard is Stratford‑upon‑Avon’s iconic riverside destination, home to a vibrant bar and restaurant, coffee shop, live entertainment space, and boutique accommodation. We’re a lively, people‑focused venue where no two days are the same and great hospitality is at the heart of everything we do. As we continue to grow and evolve, we’re building a team that shares our energy, creativity, and passion for people. Joining Cox’s Yard means being part of a supportive, hands‑on environment where your ideas and personality genuinely matter. If you’re excited by lively venues, love working with people, and want to be part of a standout destination in the heart of Stratford‑upon‑Avon, we’d love to hear from you.
Position
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth‑watering food offering.
Front of House Duties Include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
We’re seeking a confident, people‑focused Supervisor who can lead from the front and keep daily operations running smoothly. You’ll set clear expectations, support your team to deliver great results, and create a positive, motivated working environment.
Key Requirements:
- Strong communicator — able to give clear direction, listen actively, and keep the team informed.
- Confident decision‑maker — calm under pressure and able to resolve issues quickly and fairly.
- Team motivator — builds morale, recognises great work, and helps others perform at their best.
- Organised and proactive — stays on top of priorities, delegates effectively, and keeps standards high.
- Fair and consistent leader — treats everyone with respect and models the behaviour expected from the team.
- Problem‑solver — adaptable, solution‑focused, and able to navigate change with confidence.
- Performance‑focused — monitors progress, gives constructive feedback, and supports development.
We Will Offer You a Great Package:
- £13.50‑£14.00 p/h + tips
- 28 days holiday
- Company pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Front of House Supervisor in Stratford-upon-Avon employer: Charles Wells
Charles Wells is an excellent employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Guest Experience Lead in Bedford, you will enjoy competitive pay, a pension scheme, and discounts, all while being part of a team that values outstanding service and customer satisfaction. This role not only allows you to lead and inspire your colleagues but also provides opportunities for personal development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in Stratford-upon-Avon
✨Tip Number 1
Get to know the venue! Before your interview, pop into Cox’s Yard and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This will help you show genuine enthusiasm and understanding of what makes the place tick.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll need to lead and motivate your team. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your problem-solving skills! We love a candidate who can think on their feet. Prepare to discuss how you've tackled challenges in previous roles, especially in busy environments. This will demonstrate your ability to keep things running smoothly at Cox’s Yard.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join our vibrant team. We can't wait to hear from you!
We think you need these skills to ace Front of House Supervisor in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and what makes you excited about working in a lively venue like Cox’s Yard.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your experience in leading teams, problem-solving, and delivering exceptional customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Cox’s Yard!
How to prepare for a job interview at Charles Wells
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Cox’s Yard. Check out their menu, understand their vibe, and know what makes them unique. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Front of House Supervisor, your ability to connect with people is key. Be ready to share examples of how you've successfully managed customer interactions or resolved conflicts in the past. Highlighting your communication skills will show that you can lead a team effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you’ve had to think on your feet. Whether it’s handling a difficult customer or managing a busy shift, showcasing your problem-solving skills will demonstrate that you can keep operations running smoothly under pressure.
✨Bring Your Ideas to the Table
Cox’s Yard values creativity and fresh ideas. Think about how you can contribute to their lively atmosphere and customer experience. During the interview, don’t hesitate to share your thoughts on improving service or enhancing the overall guest experience.
