At a Glance
- Tasks: Deliver exceptional customer experiences and serve mouth-watering food.
- Company: The Bear, a modern community pub with a vibrant atmosphere.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Supportive environment with great career development opportunities.
- Why this job: Join a fun team and grow your career in hospitality.
- Qualifications: Experience in customer service and a passion for food and drink.
The predicted salary is between 8.8 - 12.71 £ per hour.
Company Description
The Bear is a modern community pub on the edge of Bilton village and is at the heart of the new residential development. The site recently reopened after a transformational refurbishment to bring local residents an exciting new look and feel, combined with a unique dining and drink offer.
Position
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth‑watering food offering.
Front Of House Duties Include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements:
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
We Will Offer You a Great Package:
- £8.80 - £12.71 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
FOH Team Member in Rugby employer: Charles Wells
The Bear is an exceptional employer, offering a vibrant work culture where Front of House Team Members can thrive in a supportive environment. With competitive pay, generous benefits including tips, discounts, and a focus on career development, employees are encouraged to grow alongside the pub's exciting new dining experience in the heart of Bilton village.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Rugby
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite to eat. This way, you can chat about your experience and show that you're genuinely interested in The Bear and its vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or recommend menu items. Being prepared will help you shine during the interview.
✨Tip Number 3
Network with current staff! If you know anyone working at The Bear, ask them about their experiences and any tips they might have. A friendly face can make all the difference when it comes to landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about The Bear right there.
We think you need these skills to ace FOH Team Member in Rugby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and drink shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Experience:Make sure to highlight any previous front of house experience you have. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant skills!
Be Personable:Remember, we’re looking for team members who can deliver exceptional customer service. Use your application to showcase your friendly personality and ability to connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Charles Wells
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with The Bear's menu. Being able to confidently discuss the food and drink offerings will show your enthusiasm and passion for the role, which is exactly what they’re looking for.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Teamwork is Key
Since the role requires being a supportive team member, be ready to share instances where you worked well within a team. Highlight your communication skills and how you contribute to a positive work atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
