At a Glance
- Tasks: Lead a vibrant team, ensuring customers have an unforgettable experience at our craft pub.
- Company: The Radcliffe Arms, a lively hub for craft beer and pizza lovers in Hitchin.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Enjoy a great working environment with excellent career growth opportunities.
- Why this job: Join a fun, supportive team and develop your career in the hospitality industry.
- Qualifications: Previous leadership experience and a passion for food and beer are essential.
The predicted salary is between 12 - 14 £ per hour.
Welcome to The Radcliffe Arms Craft Pub in Hitchin, your go-to pub in the heart of Hitchin! We’re not just a pub; we’re a hub for craft beer aficionados and pizza lovers.
Duties Include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Requirements:
- Previous Leadership experience in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and your teams
We Will Offer You a Great Package:
- £12.71 - £13.50 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Supervisor in Hitchin employer: Charles Wells
Charles Wells is an excellent employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Guest Experience Lead in Bedford, you will enjoy competitive pay, a pension scheme, and discounts, all while being part of a team that values outstanding service and customer satisfaction. This role not only allows you to lead and inspire your colleagues but also provides opportunities for personal development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Hitchin
✨Tip Number 1
Get to know the pub scene! Visit The Radcliffe Arms and chat with the staff. This shows your genuine interest and helps you understand their vibe, which can be a game-changer in interviews.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle tricky situations. This will boost your confidence and prepare you for those fast-paced moments.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you led a team or improved service. Be ready to share these stories during your chat with us.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Supervisor in Hitchin
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and craft beer shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Highlight Your Leadership Skills:Make sure to mention any previous leadership experience you have in hospitality or customer-facing roles. We’re looking for someone who can lead a team effectively, so share examples of how you've motivated others and handled challenges.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Supervisor role at The Radcliffe Arms. Mention specific duties from the job description and how your skills align with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Charles Wells
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with The Radcliffe Arms' menu and drink offerings. Being able to confidently discuss the craft beers and pizzas will show your enthusiasm and passion for the role, which is key for a Supervisor.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you’ve successfully led a team or improved customer service. Highlighting your leadership style and how you handle pressure will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Think of specific instances where you went above and beyond for a customer. Sharing these stories will illustrate your commitment to delivering an exceptional customer journey, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the pub's culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
