At a Glance
- Tasks: Deliver exceptional customer experiences and serve delicious food and drinks.
- Company: The Radcliffe Arms, a vibrant craft pub in Hitchin.
- Benefits: Earn £8.80 - £12.71 p/h plus tips, with great perks and discounts.
- Other info: Enjoy 28 days holiday and a supportive culture focused on development.
- Why this job: Join a fun team and grow your career in a lively environment.
- Qualifications: Experience in hospitality and a passion for food and beer.
The predicted salary is between 8.8 - 12.71 £ per hour.
Welcome to The Radcliffe Arms Craft Pub in Hitchin, your go-to pub in the heart of Hitchin! We are not just a pub; we are a hub for craft beer aficionados and pizza lovers.
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front Of House Duties
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
Benefits
- £8.80 - £12.71 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
FOH Team Member in Hitchin employer: Charles Wells
Charles Wells is an excellent employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Guest Experience Lead in Bedford, you will enjoy competitive pay, a pension scheme, and discounts, all while being part of a team that values outstanding service and customer satisfaction. This role not only allows you to lead and inspire your colleagues but also provides opportunities for personal development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Hitchin
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite. Familiarising yourself with the vibe and menu will help you stand out when discussing your passion for food and beer.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House team member and how you'd handle them. This will show us you're ready to deliver that exceptional customer experience we value.
✨Tip Number 3
Network with current staff! If you know anyone working at The Radcliffe Arms, chat with them about their experiences. They might share insider tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and being part of our fun culture.
We think you need these skills to ace FOH Team Member in Hitchin
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and craft beer shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional customer experience.
Tailor Your CV:Make sure your CV highlights any previous front of house experience. We love seeing how you've contributed to a great customer journey in the past, so don’t hold back on those details!
Be Yourself:We’re all about a fun culture here at The Radcliffe Arms, so don’t be afraid to let your personality come through in your application. A bit of humour or a personal touch can really make you stand out!
Apply Through Our Website:To make things easier for us both, apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Charles Wells
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with The Radcliffe Arms' menu. Being able to confidently discuss the food and drink offerings will show your enthusiasm and passion for the role, which is exactly what they’re looking for.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you delivered excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to ensure a top-notch customer journey.
✨Teamwork is Key
Since this role requires being a supportive team member, be ready to discuss how you’ve worked effectively in a team before. Share specific instances where you collaborated with others to achieve a common goal, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the pub's culture, opportunities for career development, or what a typical shift looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
