At a Glance
- Tasks: Deliver exceptional customer experiences and support a vibrant team in a lively venue.
- Company: Cox’s Yard, an iconic riverside destination in Stratford-upon-Avon.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Flexible roles across various areas with clear progression opportunities.
- Why this job: Join a fun, supportive team where your ideas and personality truly matter.
- Qualifications: Friendly, proactive attitude with great communication skills; hospitality experience is a plus.
The predicted salary is between 18304 - 26400 € per year.
About Cox’s Yard
Cox’s Yard is Stratford‑upon‑Avon’s iconic riverside destination, home to a vibrant bar and restaurant, coffee shop, live entertainment space, and boutique accommodation. We’re a lively, people‑focused venue where no two days are the same and great hospitality is at the heart of everything we do. As we continue to grow and evolve, we’re building a team that shares our energy, creativity, and passion for people. Joining Cox’s Yard means being part of a supportive, hands‑on environment where your ideas and personality genuinely matter. If you’re excited by lively venues, love working with people, and want to be part of a standout destination in the heart of Stratford‑upon‑Avon, we’d love to hear from you.
Position
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth‑watering food offering.
Front of House Duties Include
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
We’re looking for people who are friendly, proactive, and comfortable in a fast‑paced, guest‑focused environment. Experience in hospitality is helpful, but what matters most is great communication, teamwork, and a genuine passion for people. Our multi‑venue site includes a bar and restaurant, coffee shop, live entertainment space, and boutique accommodation — so flexibility and a willingness to learn across different areas are a real advantage. Whether you’re new to hospitality or bringing solid experience, we offer structured training, development opportunities, and clear progression routes for those who want to grow.
Benefits
- £8.80 - £12.71 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Front of House Team Member employer: Charles Wells
Cox’s Yard is an exceptional employer located in the heart of Stratford-upon-Avon, offering a vibrant and supportive work environment where creativity and passion for hospitality thrive. With a focus on employee growth, we provide structured training, clear progression routes, and a fun culture that values your ideas and personality. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences in a lively riverside destination.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop into Cox’s Yard and soak up the atmosphere. Chat with staff, check out the menu, and get a feel for the vibe. This will help you show genuine interest and enthusiasm during your conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about great communication and teamwork, think of examples from your past experiences where you’ve excelled in these areas. Be ready to share how you can contribute to the lively environment at Cox’s Yard.
✨Tip Number 3
Show off your flexibility! Highlight any experience you have in different hospitality roles or environments. Let them know you’re eager to learn and adapt across the various areas of the venue, from the bar to the restaurant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cox’s Yard. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you tick and why you’re excited about joining our lively team at Cox’s Yard.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience or skills that show you can deliver exceptional customer service and work well in a fast-paced environment. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant community at Cox’s Yard!
How to prepare for a job interview at Charles Wells
✨Know the Venue Inside Out
Before your interview, take some time to research Cox’s Yard. Familiarise yourself with their menu, the atmosphere, and any events they host. This shows genuine interest and helps you answer questions more confidently.
✨Showcase Your People Skills
As a Front of House Team Member, your ability to connect with customers is key. Prepare examples of how you've provided excellent service in the past or how you've handled difficult situations. This will demonstrate your passion for people and hospitality.
✨Be Ready for a Fast-Paced Environment
Cox’s Yard thrives on energy and creativity. Be prepared to discuss how you handle busy situations and maintain a positive attitude under pressure. Share specific instances where you’ve successfully managed multiple tasks at once.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or upcoming events at Cox’s Yard. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
